Additionally, the Service-Cloud-Consultant Test Simulator Online exam takers can benefit themselves by using our testing engine and get numerous real Service-Cloud-Consultant Test Simulator Online exam like practice questions and answers. They will help them revising the entire syllabus within no time. Omgzlook's experts have simplified the complex concepts and have added examples, simulations and graphs to explain whatever could be difficult for you to understand. So please rest assured that we are offering you the most latest Service-Cloud-Consultant Test Simulator Online learing questions. For a long time, our company is insisting on giving back to our customers. This ensures that you will cover more topics thus increasing your chances of success.
Welcome your purchase for our Service-Cloud-Consultant Test Simulator Online exam torrent.
At the same time, as long as the user ensures that the network is stable when using our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Test Simulator Online training materials, all the operations of the learning material of can be applied perfectly. The experts in our company have been focusing on the Service-Cloud-Consultant Latest Exam Bootcamp examination for a long time and they never overlook any new knowledge. The content of our Service-Cloud-Consultant Latest Exam Bootcamp study materials has always been kept up to date.
After you get more opportunities, you can make full use of your talents. You will also get more salary, and then you can provide a better life for yourself and your family. Service-Cloud-Consultant Test Simulator Online exam preparation is really good helper on your life path.
Salesforce Service-Cloud-Consultant Test Simulator Online - So our customers can pass the exam with ease.
Our APP online version of Service-Cloud-Consultant Test Simulator Online exam questions has the advantage of supporting all electronic equipment. You just need to download the online version of our Service-Cloud-Consultant Test Simulator Online preparation dumps, and you can use our Service-Cloud-Consultant Test Simulator Online study quiz by any electronic equipment. We can promise that the online version will not let you down. We believe that you will benefit a lot from it if you buy our Service-Cloud-Consultant Test Simulator Online training materials.
If you like to use computer to learn, you can use the Software and the APP online versions of the Service-Cloud-Consultant Test Simulator Online exam questions. If you like to write your own experience while studying, you can choose the PDF version of the Service-Cloud-Consultant Test Simulator Online study materials.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 4
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
So if you buy our EMC D-AV-DY-23 guide quiz, it will help you pass your exam and get the certification in a short time, and you will find that our EMC D-AV-DY-23 study materials are good value for money. EMC D-VXR-DS-00 - In addition, when you are in the real exam environment, you can learn to control your speed and quality in answering questions and form a good habit of doing exercise, so that you’re going to be fine in the Salesforce Certified Service cloud consultant exam. If you are a college student, you can learn and use online resources through the student learning platform over the EXIN SIAMP study materials. Our Microsoft MS-721 quiz torrent can help you get out of trouble regain confidence and embrace a better life. More importantly, we will promptly update our HP HP2-I73 quiz torrent based on the progress of the letter and send it to you.
Updated: May 28, 2022