If you are tired of preparing Salesforce Service-Cloud-Consultant Material exam, you can choose Omgzlook Salesforce Service-Cloud-Consultant Material certification training materials. Because of its high efficiency, you can achieve remarkable results. Omgzlook helped many people taking IT certification exam who thought well of our exam dumps. The efficiency and accuracy of our Service-Cloud-Consultant Material learning guide will not let you down. The disparity between our Service-Cloud-Consultant Material practice materials and others are distinct. This is a special IT exam dumps for all candidates.
We have the complete list of popular Service-Cloud-Consultant Material exams.
Actually, Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Material exam really make you anxious. Our professional experts not only have simplified the content and grasp the key points for our customers, but also recompiled the Test Service-Cloud-Consultant Valid preparation materials into simple language so that all of our customers can understand easily no matter which countries they are from. In such a way, you will get a leisure study experience as well as a doomed success on your coming Test Service-Cloud-Consultant Valid exam.
Every version of Service-Cloud-Consultant Material study materials that we provide to you has its own advantage: the PDF version has no equipment limited, which can be read anywhere; the online version can use on any electronic equipment there is network available; the software version can simulate the real Service-Cloud-Consultant Material exam environment to let you have more real feeling to Service-Cloud-Consultant Material real exam, besides the software version can be available installed on unlimited number devices.
Salesforce Service-Cloud-Consultant Material - There is no doubt that you can get a great grade.
Our Service-Cloud-Consultant Material training quiz is provided by PDF, Software/PC, and App/Online, which allows you to choose a suitable way to study anytime and anywhere. The PDF versions of Service-Cloud-Consultant Material study materials can be printed into a paper file, more convenient to read and take notes. You can also try the simulated exam environment with Service-Cloud-Consultant Material software on PC. Anyway, you can practice the key knowledge repeatedly with our Service-Cloud-Consultant Material test prep, and at the same time, you can consolidate your weaknesses more specifically.
So we have adamant attitude to offer help rather than perfunctory attitude. All Service-Cloud-Consultant Material test prep is made without levity and the passing rate has up to 98 to 100 percent now.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 2
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 3
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D
QUESTION NO: 5
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
Our Snowflake SnowPro-Core practice materials are really reliable. If you do not have extraordinary wisdom, do not want to spend too much time on learning, but want to reach the pinnacle of life through Salesforce Advanced-Administrator exam, then you must have Salesforce Advanced-Administrator question torrent. By practicing our Salesforce Salesforce-MuleSoft-Developer-II learning materials, you will get the most coveted certificate smoothly. Our CompTIA 220-1101 study materials are easy to be mastered and boost varied functions. Citrix 1Y0-204 - We can guarantee to you that there no virus in our product.
Updated: May 28, 2022