We really take the requirements of our worthy customers into account. Perhaps you know nothing about our Service-Cloud-Consultant Exam Preparation study guide. Our free demos of our Service-Cloud-Consultant Exam Preparation learning questions will help you know our study materials comprehensively. In today's society, high efficiency is hot topic everywhere. So we designed training materials which have hign efficiency for the majority of candidates. Then after deliberate considerations, you can directly purchase the most suitable one for yourself.
Salesforce Service Cloud Consultant Service-Cloud-Consultant If you do not give up, the next second is hope.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Exam Preparation - Salesforce Certified Service cloud consultant Although we might come across many difficulties during pursuing our dreams, we should never give up. According to the survey, the candidates most want to take Salesforce Study Materials For Service-Cloud-Consultant test in the current IT certification exams. Of course, the Salesforce Study Materials For Service-Cloud-Consultant certification is a very important exam which has been certified.
Here our Service-Cloud-Consultant Exam Preparation study materials are tailor-designed for you. Living in such a world where competitiveness is a necessity that can distinguish you from others, every one of us is trying our best to improve ourselves in every way. It has been widely recognized that the Service-Cloud-Consultant Exam Preparation exam can better equip us with a newly gained personal skill, which is crucial to individual self-improvement in today’s computer era.
Salesforce Service-Cloud-Consultant Exam Preparation - We provide free PDF demo for each exam.
Omgzlook IT Certification has years of training experience. Omgzlook Salesforce Service-Cloud-Consultant Exam Preparation exam training materials is a reliable product. IT elite team continue to provide our candidates with the latest version of the Service-Cloud-Consultant Exam Preparation exam training materials. Our staff made great efforts to ensure that you always get good grades in examinations. To be sure, Omgzlook Salesforce Service-Cloud-Consultant Exam Preparation exam materials can provide you with the most practical IT certification material.
To pass the certification exam, you need to select right Service-Cloud-Consultant Exam Preparation study guide and grasp the overall knowledge points of the real exam. The test questions from our Service-Cloud-Consultant Exam Preparation dumps collection cover almost content of the exam requirement and the real exam.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 2
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 3
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D
Omgzlook's Salesforce Amazon CLF-C02 exam training materials is a pioneer in the Salesforce Amazon CLF-C02 exam certification preparation. You can print our Oracle 1z0-1123-24 practice questions out and share the materials with your classmates and friends. Cisco 350-601 - Remember, the fate is in your own hands. Our SAP C-S4CPB-2408 real dumps has received popular acceptance worldwide with tens of thousands of regular exam candidates who trust our proficiency. ServiceNow CIS-CSM - With this certification you will not be eliminated, and you will be a raise.
Updated: May 28, 2022