Our CRT-261 Latest Test Collection Sheet study guide can help you improve in the shortest time. Even you do not know anything about the CRT-261 Latest Test Collection Sheet exam. It absolutely has no problem. At the fork in the road, we always face many choices. When we choose job, job are also choosing us. You may find that there are a lot of buttons on the website which are the links to the information that you want to know about our CRT-261 Latest Test Collection Sheet exam braindumps.
Salesforce Service Cloud Consultant CRT-261 After ten days you can go to the exam.
We make CRT-261 - Certification Preparation for Service Cloud Consultant Latest Test Collection Sheet exam prep from exam candidate perspective, and offer high quality practice materials with reasonable prices but various benefits. On one hand, our Pdf CRT-261 Files study materials are all the latest and valid exam questions and answers that will bring you the pass guarantee. on the other side, we offer this after-sales service to all our customers to ensure that they have plenty of opportunities to successfully pass their actual exam and finally get their desired certification of Pdf CRT-261 Files learning materials.
Once you decide to buy, you will have many benefits like free update lasting one-year and convenient payment mode. We will inform you immediately once there are latest versions of CRT-261 Latest Test Collection Sheet test question released. And if you get any questions, please get contact with us, our staff will be online 24/7 to solve your problems all the way.
Salesforce CRT-261 Latest Test Collection Sheet - So you must act from now.
When you try our part of Salesforce certification CRT-261 Latest Test Collection Sheet exam practice questions and answers, you can make a choice to our Omgzlook. We will be 100% providing you convenience and guarantee. Remember that making you 100% pass Salesforce certification CRT-261 Latest Test Collection Sheet exam is Omgzlook.
If you still desperately cram knowledge and spend a lot of precious time and energy to prepare for passing Salesforce certification CRT-261 Latest Test Collection Sheet exam, and at the same time do not know how to choose a more effective shortcut to pass Salesforce certification CRT-261 Latest Test Collection Sheet exam. Now Omgzlook provide you a effective method to pass Salesforce certification CRT-261 Latest Test Collection Sheet exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
ISQI CT-AI_v1.0_World - For tomorrow's success, is right to choose Omgzlook. Nutanix NCS-Core - Omgzlook can also promise if you fail to pass the exam, Omgzlook will 100% refund. In today's competitive IT industry, passing Salesforce certification Nutanix NCP-CI-Azure exam has a lot of benefits. From related websites or books, you might also see some of the training materials, but Omgzlook's information about Salesforce certification Lpi 102-500 exam is the most comprehensive, and can give you the best protection. Our Omgzlook expert team use their experience for many people participating in Salesforce certification IIA IIA-CIA-Part2-KR exam to develope the latest effective training tools, which includes Salesforce IIA IIA-CIA-Part2-KR certification simulation test, the current exam and answers.
Updated: May 28, 2022