Our CRT-261 Testking Exam Questions vce dumps offer you the best exam preparation materials which are updated regularly to keep the latest exam requirement. The CRT-261 Testking Exam Questions practice exam is designed and approved by our senior IT experts with their rich professional knowledge. Using CRT-261 Testking Exam Questions real questions will not only help you clear exam with less time and money but also bring you a bright future. After using the trial version, we believe that you will be willing to choose CRT-261 Testking Exam Questions exam questions. Our CRT-261 Testking Exam Questions study materials can have such a high pass rate, and it is the result of step by step that all members uphold the concept of customer first. We are confident about our Salesforce CRT-261 Testking Exam Questions braindumps tested by our certified experts who have great reputation in IT certification.
Salesforce Service Cloud Consultant CRT-261 Practice and diligence make perfect.
Considering all customers’ sincere requirements, CRT-261 - Certification Preparation for Service Cloud Consultant Testking Exam Questions test question persist in the principle of “Quality First and Clients Supreme” all along and promise to our candidates with plenty of high-quality products, considerate after-sale services as well as progressive management ideas. So can you as long as you buy our CRT-261 Test Lab Questions exam braindumps. Propulsion occurs when using our CRT-261 Test Lab Questions preparation quiz.
Whether you are trying this exam for the first time or have extensive experience in taking exams, our CRT-261 Testking Exam Questions latest exam torrent can satisfy you. This is due to the fact that our CRT-261 Testking Exam Questions test braindumps are humanized designed and express complex information in an easy-to-understand language. You will never have language barriers, and the learning process is very easy for you.
Salesforce CRT-261 Testking Exam Questions - Please have a try and give us an opportunity.
Omgzlook is a website to provide IT certification exam training tool for people who attend IT certification exam examinee. Omgzlook's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions. IN a short time of using Omgzlook's simulation test, you can 100% pass the exam. So spending a small amount of time and money in exchange for such a good result is worthful. Please add Omgzlook's training tool in your shopping cart now.
Everything is changing so fast. So do not reject challenging new things.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 2
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 3
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
QUESTION NO: 4
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
EC-COUNCIL 312-40 - These training products to help you pass the exam, we guarantee to refund the full purchase cost. And we always have a very high hit rate on the WGU Integrated-Physical-Sciences study guide by our customers for our high pass rate is high as 98% to 100%. Omgzlook Salesforce Salesforce MuleSoft-Platform-Architect-I exammaterials can not only help you save a lot of time. Fortinet NSE7_OTS-7.2 - A lot of our loyal customers are very familiar with their characteristics. ISQI CT-AI_v1.0_World - You can enjoy the treatment of high-level white-collar, and you can carve out a new territory in the internation.
Updated: May 28, 2022