Not only that you can pass the exam and gain the according CRT-261 Reliable Test Registration certification but also you can learn a lot of knowledage and skills on the subjest. Comfortable life will demoralize and paralyze you one day. So you must involve yourself in meaningful experience to motivate yourself. Omgzlook also provide you with a free update service for one year. Omgzlook not only have a high reliability, but also provide a good service. In no time, you will surpass other colleagues and gain more opportunities to promote.
Salesforce Service Cloud Consultant CRT-261 They still attentively accomplish their tasks.
Salesforce Service Cloud Consultant CRT-261 Reliable Test Registration - Certification Preparation for Service Cloud Consultant Please add Omgzlook's training tool in your shopping cart now. Everything is changing so fast. So do not reject challenging new things.
These training products to help you pass the exam, we guarantee to refund the full purchase cost. Our website provide all the study materials and other training materials on the site and each one enjoy one year free update facilities. If these training products do not help you pass the exam, we guarantee to refund the full purchase cost.
Salesforce CRT-261 Reliable Test Registration - .
If you want to through the Salesforce CRT-261 Reliable Test Registration certification exam to make a stronger position in today's competitive IT industry, then you need the strong expertise knowledge and the accumulated efforts. And pass the Salesforce CRT-261 Reliable Test Registration exam is not easy. Perhaps through Salesforce CRT-261 Reliable Test Registration exam you can promote yourself to the IT industry. But it is not necessary to spend a lot of time and effort to learn the expertise. You can choose Omgzlook's Salesforce CRT-261 Reliable Test Registration exam training materials. This is training product that specifically made for IT exam. With it you can pass the difficult Salesforce CRT-261 Reliable Test Registration exam effortlessly.
You never know what you can get till you try. It is universally acknowledged that mock examination is of great significance for those who are preparing for the exam since candidates can find deficiencies of their knowledge as well as their shortcomings in the practice test, so that they can enrich their knowledge before the real CRT-261 Reliable Test Registration exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
SAP C-THR85-2405 - God wants me to be a person who have strength, rather than a good-looking doll. Moreover, we have experts to update SAP C_HRHFC_2405 quiz torrent in terms of theories and contents according to the changeable world on a daily basis, which can ensure that you are not falling behind of others by some slight knowledge gaps. Are you bothered by looking for good exam materials of Salesforce Cisco 200-301 test? Don't worry. So many our customers have benefited form our SAP C_THR88_2405 preparation quiz, so will you! EMC D-NWG-DS-00 - If you fail the exam, we will give you FULL REFUND.
Updated: May 28, 2022