We believe our study materials will be very useful and helpful for all people who are going to prepare for the CRT-261 Test Collection Pdf exam. There are a lot of excellent experts and professors in our company. In the past years, these experts and professors have tried their best to design the CRT-261 Test Collection Pdf exam questions for all customers. Our CRT-261 Test Collection Pdf study materials offer you a free trial service, and you can download our trial questions bank for free. I believe that after you try CRT-261 Test Collection Pdf training engine, you will love them. All customers have the right to choose the most suitable version according to their need after buying our study materials.
Salesforce Service Cloud Consultant CRT-261 The dynamic society prods us to make better.
We believe if you compare our CRT-261 - Certification Preparation for Service Cloud Consultant Test Collection Pdf training guide with the others, you will choose ours at once. As we know, our products can be recognized as the most helpful and the greatest Question CRT-261 Explanations study engine across the globe. Even though you are happy to hear this good news, you may think our price is higher than others.
Users can learn the latest and latest test information through our CRT-261 Test Collection Pdf test dumps. What are you waiting for? Closed cars will not improve, and when we are reviewing our qualifying examinations, we should also pay attention to the overall layout of various qualifying examinations.
Salesforce CRT-261 Test Collection Pdf - So our customers can pass the exam with ease.
Our APP online version of CRT-261 Test Collection Pdf exam questions has the advantage of supporting all electronic equipment. You just need to download the online version of our CRT-261 Test Collection Pdf preparation dumps, and you can use our CRT-261 Test Collection Pdf study quiz by any electronic equipment. We can promise that the online version will not let you down. We believe that you will benefit a lot from it if you buy our CRT-261 Test Collection Pdf training materials.
Therefore, we have provided three versions of CRT-261 Test Collection Pdf practice guide: the PDF, the Software and the APP online. You can choose according to your actual situation.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 2
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 3
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
Amazon SAP-C02-KR - Besides, you can enjoy the best after-sales service. SAP C_S4CPR_2402 - In addition, when you are in the real exam environment, you can learn to control your speed and quality in answering questions and form a good habit of doing exercise, so that you’re going to be fine in the Certification Preparation for Service Cloud Consultant exam. If you are a college student, you can learn and use online resources through the student learning platform over the ASQ CQE-KR study materials. Our Huawei H13-323_V1.0 quiz torrent can help you get out of trouble regain confidence and embrace a better life. The SAP C_TS462_2023 learning materials are of high quality, mainly reflected in the adoption rate.
Updated: May 28, 2022