We offer you the most accurate CRT-261 Latest Exam Collection File exam answers that will be your key to pass the certification exam in your first try. There are the best preparation materials for your CRT-261 Latest Exam Collection File practice test in our website to guarantee your success in a short time. Please totally trust the accuracy of questions and answers. There are a lot of excellent experts and professors in our company. The high quality of the CRT-261 Latest Exam Collection File reference guide from our company resulted from their constant practice, hard work and their strong team spirit. Expert for one-year free updating of CRT-261 Latest Exam Collection File dumps pdf, we promise you full refund if you failed exam with our dumps.
Salesforce Service Cloud Consultant CRT-261 You absolutely can pass the exam.
Our customers can easily access and download the CRT-261 - Certification Preparation for Service Cloud Consultant Latest Exam Collection File dumps pdf on many electronic devices including computer, laptop and Mac. How do you stand out? Obtaining New CRT-261 Exam Labs certification is a very good choice. Our New CRT-261 Exam Labs study materials can help you pass test faster.
Our CRT-261 Latest Exam Collection File exam review contains the latest test questions and accurate answers along with the professional explanations. A little attention to prepare CRT-261 Latest Exam Collection File practice test will improve your skills to clear exam with high passing score. For most busy IT workers, CRT-261 Latest Exam Collection File dumps pdf is the best alternative to your time and money to secure the way of success in the IT filed.
Our Salesforce CRT-261 Latest Exam Collection File exam materials have plenty of advantages.
The software version of our CRT-261 Latest Exam Collection File study engine is designed to simulate a real exam situation. You can install it to as many computers as you need as long as the computer is in Windows system. And our software of the CRT-261 Latest Exam Collection File training material also allows different users to study at the same time. It's economical for a company to buy it for its staff. Friends or workmates can also buy and learn with our CRT-261 Latest Exam Collection File practice guide together.
As the leader in this career, we have been considered as the most popular exam materials provider. And our CRT-261 Latest Exam Collection File practice questions will bring you 100% success on your exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Over the years, SAP C-C4H51-2405 exam questions have helped tens of thousands of candidates successfully pass professional qualification exams, and help them reach the peak of their career. Dell D-PWF-RDY-A-00 - If you want to find a desirable job, you must rely on your ability to get the job. But if the clients buy our HP HPE0-G01 training quiz they can immediately use our product and save their time. Cisco 300-715 - The society warmly welcomes struggling people. What the certificate main? All kinds of the test Microsoft AI-102 certification, prove you through all kinds of qualification certificate, it is not hard to find, more and more people are willing to invest time and effort on the Microsoft AI-102 exam guide, because get the test Microsoft AI-102 certification is not an easy thing, so, a lot of people are looking for an efficient learning method.
Updated: May 28, 2022