Our company always feedbacks our candidates with highly-qualified CRT-261 Braindumps study guide and technical excellence and continuously developing the most professional CRT-261 Braindumps exam materials. You can see the high pass rate as 98% to 100%, which is unmarched in the market. What is more, our CRT-261 Braindumps practice engine persists in creating a modern service oriented system and strive for providing more preferential activities for your convenience. You can try the trial version from our company before you buy our CRT-261 Braindumps test practice files. The trial version will provide you with the demo. Our CRT-261 Braindumps exam materials are pleased to serve you as such an exam tool.
Salesforce Service Cloud Consultant CRT-261 And we have become a popular brand in this field.
Salesforce Service Cloud Consultant CRT-261 Braindumps - Certification Preparation for Service Cloud Consultant And the content of them is the same though the displays are different. For many people, it’s no panic passing the CRT-261 Latest Test Lab Questions exam in a short time. Luckily enough，as a professional company in the field of CRT-261 Latest Test Lab Questions practice questions ,our products will revolutionize the issue.
We guarantee that you can pass the exam at one time even within one week based on practicing our CRT-261 Braindumps exam materials regularly. 98 to 100 percent of former exam candidates have achieved their success by the help of our CRT-261 Braindumps practice questions. And we have been treated as the best friend as our CRT-261 Braindumps training guide can really help and change the condition which our loyal customers are in and give them a better future.
Salesforce CRT-261 Braindumps - As we all know, time and tide waits for no man.
Time and tide wait for no man, if you want to save time, please try to use our CRT-261 Braindumps preparation exam, it will cherish every minute of you and it will help you to create your life value. With the high pass rate of our CRT-261 Braindumps exam questions as 98% to 100% which is unbeatable in the market, we are proud to say that we have helped tens of thousands of our customers achieve their dreams and got their CRT-261 Braindumps certifications. Join us and you will be one of them.
So our assistance is the most professional and superior. You can totally rely on our study materials to pass the exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
To be convenient for the learners, our IAPP AIGP certification questions provide the test practice software to help the learners check their learning results at any time. The high passing rate of Network Appliance NS0-521 exam training also requires your efforts. EMC D-CS-DS-23 - Salesforce exam guide have to admit that the exam of gaining the Salesforce certification is not easy for a lot of people, especial these people who have no enough time. Microsoft PL-400-KR - A large number of buyers pouring into our website every day can prove this. In the future, our EMC D-DS-OP-23 study materials will become the top selling products.
Updated: May 28, 2022