As is known to all, Service-Cloud-Consultant Test Camp Questions practice guide simulation plays an important part in the success of exams. By simulation, you can get the hang of the situation of the real exam with the help of our free demo. Simulation of our Service-Cloud-Consultant Test Camp Questions training materials make it possible to have a clear understanding of what your strong points and weak points are and at the same time, you can learn comprehensively about the Service-Cloud-Consultant Test Camp Questions exam. If you can’t wait getting the certificate, you are supposed to choose our Service-Cloud-Consultant Test Camp Questions study guide. our Service-Cloud-Consultant Test Camp Questions actual exam has won thousands of people’s support. So the Service-Cloud-Consultant Test Camp Questions exam is a great beginning.
Salesforce Service Cloud Consultant Service-Cloud-Consultant You can totally rely on us.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Test Camp Questions - Salesforce Certified Service cloud consultant Whatever where you are, whatever what time it is, just an electronic device, you can do exercises. Omgzlook's study guides are your best ally to get a definite success in Examcollection Service-Cloud-Consultant exam. The guides contain excellent information, exam-oriented questions and answers format on all topics of the certification syllabus.
The mails provide the links and if only the clients click on the links they can log in our software immediately to learn our Service-Cloud-Consultant Test Camp Questions guide materials. It is fast and convenient! The clients can download our Service-Cloud-Consultant Test Camp Questions exam questions and use our them immediately after they pay successfully.
Salesforce Service-Cloud-Consultant Test Camp Questions - Actually, you must not impoverish your ambition.
Now, let us show you why our Service-Cloud-Consultant Test Camp Questions exam questions are absolutely your good option. First of all, in accordance to the fast-pace changes of bank market, we follow the trend and provide the latest version of Service-Cloud-Consultant Test Camp Questions study materials to make sure you learn more knowledge. Secondly, since our Service-Cloud-Consultant Test Camp Questions training quiz appeared on the market, seldom do we have the cases of customer information disclosure. We really do a great job in this career!
To prevent you from promiscuous state, we arranged our Service-Cloud-Consultant Test Camp Questions learning materials with clear parts of knowledge. Besides, without prolonged reparation you can pass the Service-Cloud-Consultant Test Camp Questions exam within a week long.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 3
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 4
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
QUESTION NO: 5
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
The questions of our Splunk SPLK-1002 guide questions are related to the latest and basic knowledge. Besides, we understand you may encounter many problems such as payment or downloading EMC D-CIS-FN-23 practice materials and so on, contact with us, we will be there. The accomplished ISQI CT-AI_v1.0_World guide exam is available in the different countries around the world and being testified over the customers around the different countries. EMC D-NWG-DS-00 - The statistical reporting function is provided to help students find weak points and deal with them. SAP C-S4FCF-2023 - Our Salesforce Certified Service cloud consultant test torrent boost 99% passing rate and high hit rate so you can have a high probability to pass the exam.
Updated: May 28, 2022