Do you want to try our free demo of the Service-Cloud-Consultant Guide Files study questions? Your answer must be yes. So just open our websites in your computer. You will have easy access to all kinds of free trials of the Service-Cloud-Consultant Guide Files practice materials. To become more powerful and struggle for a new self, getting a professional Service-Cloud-Consultant Guide Files certification is the first step beyond all questions. We suggest you choose our Service-Cloud-Consultant Guide Files test prep ----an exam braindump leader in the field. You can find their real comments in the comments sections.
Salesforce Service Cloud Consultant Service-Cloud-Consultant It can help you to pass the exam successfully.
With our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Guide Files learning materials, you can spend less time but learn more knowledge than others. Only Omgzlook can guarantee you 100% success. Omgzlook allows you to have a bright future.
In order to facilitate the user's offline reading, the Service-Cloud-Consultant Guide Files study braindumps can better use the time of debris to learn, especially to develop PDF mode for users. In this mode, users can know the Service-Cloud-Consultant Guide Files prep guide inside the learning materials to download and print, easy to take notes on the paper, and weak link of their memory, at the same time, every user can be downloaded unlimited number of learning, greatly improve the efficiency of the users with our Service-Cloud-Consultant Guide Files exam questions. Or you will forget the so-called good, although all kinds of digital device convenient now we read online, but many of us are used by written way to deepen their memory patterns.
Salesforce Service-Cloud-Consultant Guide Files - So try to trust us.
Have you signed up for Salesforce Service-Cloud-Consultant Guide Files exam? Will masses of reviewing materials and questions give you a headache? Omgzlook can help you to solve this problem. It is absolutely trustworthy website. Only if you choose to use exam dumps Omgzlook provides, you can absolutely pass your exam successfully. You spend lots of time on these reviewing materials you don't know whether it is useful to you, rather than experiencing the service Omgzlook provides for you. So, hurry to take action.
Our windows software and online test engine of the Service-Cloud-Consultant Guide Files exam questions are suitable for all age groups. At the same time, our operation system is durable and powerful.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 2
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
Our Omgzlook team devote themselves to studying the best methods to help you pass ServiceNow CIS-SP exam certification. Now let's take a look at why a worthy product of your choice is our Microsoft MD-102 actual exam. What we have done is to make you more confident in Dell D-SRM-A-01 exam. Hitachi HQT-4230 - When choosing a product, you will be entangled. While others are playing games online, you can do online VMware 2V0-31.24 exam questions.
Updated: May 28, 2022