It is common in modern society that many people who are more knowledgeable and capable than others finally lost some good opportunities for development because they didn’t obtain the Service-Cloud-Consultant Reliable Test Study Guide certification. The prerequisite for obtaining the Service-Cloud-Consultant Reliable Test Study Guide certification is to pass the exam, but not everyone has the ability to pass it at one time. But our Service-Cloud-Consultant Reliable Test Study Guide exam questions will help you pass the exam by just one go for we have the pass rate high as 98% to 100%. There are many benefits after you pass the Service-Cloud-Consultant Reliable Test Study Guide certification such as you can enter in the big company and double your wage. Our Service-Cloud-Consultant Reliable Test Study Guide study materials boost high passing rate and hit rate so that you needn’t worry that you can’t pass the test too much. They must grasp every minute and every second to prepare for it.
So our Service-Cloud-Consultant Reliable Test Study Guide study questions are their best choice.
Up to now, No one has questioned the quality of our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Reliable Test Study Guide training materials, for their passing rate has reached up to 98 to 100 percent. And our online test engine and the windows software of the Service-Cloud-Consultant Valid Practice Questions Free guide materials are designed more carefully. During our researching and developing, we always obey the principles of conciseness and exquisiteness.
With Service-Cloud-Consultant Reliable Test Study Guide study braindumps, learning from day and night will never happen. You can learn more with less time. You will become a master of learning in the eyes of others.
Salesforce Service-Cloud-Consultant Reliable Test Study Guide - You can experience it in advance.
In order to meet the request of current real test, the technology team of research on Omgzlook Salesforce Service-Cloud-Consultant Reliable Test Study Guide exam materials is always update the questions and answers in time. We always accept feedbacks from users, and take many of the good recommendations, resulting in a perfect Omgzlook Salesforce Service-Cloud-Consultant Reliable Test Study Guide exam materials. This allows Omgzlook to always have the materials of highest quality.
Once you have checked our demo, you will find the study materials we provide are what you want most. Our target is to reduce your pressure and improve your learning efficiency from preparing for Service-Cloud-Consultant Reliable Test Study Guide exam.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which application will allow a client to enable Ideas on a public website?
A. Partner portal
B. Sites
C. Self-service portal
D. Customer portal
Answer: B
QUESTION NO: 2
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 3
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 4
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 5
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
EMC D-MSS-DS-23 - This is really worth the price, the value it creates is far greater than the price. Have you ever tried our IT exam certification software provided by our Omgzlook? If you have, you will use our IAPP CIPT exam software with no doubt. Juniper JN0-214 - Our strength will make you incredible. ACAMS CAMS-CN - We try our best to ensure 100% pass rate for you. UiPath UiPath-ABAv1 - The opportunity always belongs to a person who has the preparation.
Updated: May 28, 2022