As long as you get to know our Service-Cloud-Consultant Exam Preparation exam questions, you will figure out that we have set an easier operation system for our candidates. Once you have a try, you can feel that the natural and seamless user interfaces of our Service-Cloud-Consultant Exam Preparation study materials have grown to be more fluent and we have revised and updated Service-Cloud-Consultant Exam Preparation learning braindumps according to the latest development situation. Without doubt, we are the best vendor in this field and we also provide the first-class service for you. They have researched the annual real Service-Cloud-Consultant Exam Preparation exam for many years. So once you buy our study materials, you will save a lot of troubles. Our Service-Cloud-Consultant Exam Preparation training materials will continue to pursue our passion for better performance and comprehensive service of Service-Cloud-Consultant Exam Preparation exam.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Please give us a chance to prove.
If you have any questions and doubts about the Salesforce Certified Service cloud consultant guide torrent we provide before or after the sale, you can contact us and we will send the customer service and the professional personnel to help you solve your issue about using Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Exam Preparation exam materials. So the competitiveness among companies about the study materials is fierce. Luckily, our company masters the core technology of developing the Salesforce Certified Service cloud consultant study materials.
In your every stage of review, our Service-Cloud-Consultant Exam Preparation practice prep will make you satisfied. Our Service-Cloud-Consultant Exam Preparation exam questions just focus on what is important and help you achieve your goal. With high-quality Service-Cloud-Consultant Exam Preparation guide materials and flexible choices of learning mode, they would bring about the convenience and easiness for you.
Salesforce Service-Cloud-Consultant Exam Preparation - Need any help, please contact with us again!
In order to pass Salesforce certification Service-Cloud-Consultant Exam Preparation exam disposably, you must have a good preparation and a complete knowledge structure. Omgzlook can provide you the resources to meet your need.
Our questions and answers are based on the real exam and conform to the popular trend in the industry. You only need 20-30 hours to learn Salesforce Certified Service cloud consultant exam torrent and prepare the exam.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
API API-510 - In today's competitive IT profession, if you want to stabilize your own position, you will have to prove your professional knowledge and technology level. To some extent, these SASInstitute A00-406 certificates may determine your future. Microsoft MB-230 - Omgzlook's training course has a high quality, which its practice questions have 95% similarity with real examination. There are so many success examples by choosing our Microsoft SC-400 guide quiz, so we believe you can be one of them. Because of its popularity, you can use the Omgzlook Salesforce Microsoft AZ-305-KR exam questions and answers to pass the exam.
Updated: May 28, 2022