Generally speaking, the clients will pass the test if they have finished learning our Service-Cloud-Consultant Update test guide with no doubts. The odds to fail in the test are approximate to zero. But to guarantee that our clients won’t suffer the loss we will refund the clients at once if they fail in the test unexpectedly. If you make up your mind of our Service-Cloud-Consultant Update exam prep, we will serve many benefits like failing the first time attached with full refund service, protecting your interests against any kinds of loss. In a word, you have nothing to worry about with our Service-Cloud-Consultant Update study guide. When applying for the jobs your resumes will be browsed for many times and paid high attention to.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Why not have a try?
Salesforce Service Cloud Consultant Service-Cloud-Consultant Update - Salesforce Certified Service cloud consultant As is known to us, getting the newest information is very important for all people to pass the exam and get the certification in the shortest time. With our Latest Braindumps Service-Cloud-Consultant Ebook exam questions, you will easily get the favor of executives and successfully enter the gates of famous companies. You will have higher wages and a better development platform.
Our Service-Cloud-Consultant Update study guide design three different versions for all customers. These three different versions include PDF version, software version and online version, they can help customers solve any problems in use, meet all their needs. Although the three major versions of our Service-Cloud-Consultant Update exam dumps provide a demo of the same content for all customers, they will meet different unique requirements from a variety of users based on specific functionality.
Salesforce Service-Cloud-Consultant Update - Now they have a better life.
If we waste a little bit of time, we will miss a lot of opportunities. If we miss the opportunity, we will accomplish nothing. Then, life becomes meaningless. Our Service-Cloud-Consultant Update preparation exam have taken this into account, so in order to save our customer’s precious time, the experts in our company did everything they could to prepare our Service-Cloud-Consultant Update study materials for those who need to improve themselves quickly in a short time to pass the exam to get the Service-Cloud-Consultant Update certification.
Next, I will detail the relevant information of our learning materials so that you can have a better understanding of our Service-Cloud-Consultant Update guide training. Our Service-Cloud-Consultant Update study tool prepared by our company has now been selected as the secret weapons of customers who wish to pass the exam and obtain relevant certification.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 5
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
SAP C_ARCON_2404 - Learning our Salesforce Certified Service cloud consultant test practice dump can help them save the time and focus their attentions on their major things. The staff of HashiCorp TA-003-P study materials is online 24 hours a day, seven days a week. Almost all candidates know our Microsoft DP-100 exam questions as a powerful brand. Our SAP C-ARP2P-2404 practice materials are made by our responsible company which means you can gain many other benefits as well. GAQM CSCM-001 - In the end, you will become an excellent talent.
Updated: May 28, 2022