If you buy our Service-Cloud-Consultant Book exam questions, then you will find that Our Service-Cloud-Consultant Book actual exam has covered all the knowledge that must be mastered in the exam. You just should take the time to study Service-Cloud-Consultant Book preparation materials seriously, no need to refer to other materials, which can fully save your precious time. To keep up with the changes of the exam syllabus, our Service-Cloud-Consultant Book practice engine are continually updated to ensure that they can serve you continuously. If you think i'm exaggerating, you might as well take a look at our Service-Cloud-Consultant Book actual exam. With a high pass rate as 98% to 100%, you will be bound to pass the exam. Though our Service-Cloud-Consultant Book training guide is proved to have high pass rate, but If you try our Service-Cloud-Consultant Book exam questions but fail in the final exam, we can refund the fees in full only if you provide us with a transcript or other proof that you failed the exam.
Salesforce Service Cloud Consultant Service-Cloud-Consultant You must seize the good chances when it comes.
After all, you do not know the Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Book exam clearly. And our Service-Cloud-Consultant Interactive Questions practice engine will be your best friend to help you succeed. Now, our Service-Cloud-Consultant Interactive Questions study questions are in short supply in the market.
When you try our part of Salesforce certification Service-Cloud-Consultant Book exam practice questions and answers, you can make a choice to our Omgzlook. We will be 100% providing you convenience and guarantee. Remember that making you 100% pass Salesforce certification Service-Cloud-Consultant Book exam is Omgzlook.
Salesforce Service-Cloud-Consultant Book - I wish you good luck.
Omgzlook website is fully equipped with resources and the questions of Salesforce Service-Cloud-Consultant Book exam, it also includes the Salesforce Service-Cloud-Consultant Book exam practice test. Which can help candidates prepare for the exam and pass the exam. You can download the part of the trial exam questions and answers as a try. Omgzlook provide true and comprehensive exam questions and answers. With our exclusive online Salesforce Service-Cloud-Consultant Book exam training materials, you'll easily through Salesforce Service-Cloud-Consultant Book exam. Our site ensure 100% pass rate.
Salesforce Service-Cloud-Consultant Book is a very important certification exam in the IT industry and passing Salesforce certification Service-Cloud-Consultant Book exam is very difficult. But in order to let the job position to improve spending some money to choose a good training institution to help you pass the exam is worthful.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 2
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 3
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 4
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 5
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
The exam materiala of the Omgzlook Salesforce Cisco 300-425 is specifically designed for candicates. Symantec 250-586 - But pass this test will not be easy. Before you decide to buy, you can try a free trial version, so that you will know the quality of the Omgzlook's Salesforce ISACA CISA-KR exam training materials. Microsoft MB-220 - The training materials can help you pass the certification. Microsoft AZ-400 - Come on, you will be the next best IT experts.
Updated: May 28, 2022