Our service staff will help you solve the problem about the CRT-261 New Study Questions Free Download training materials with the most professional knowledge and enthusiasm. We believe that can completely dispel your worries on CRT-261 New Study Questions Free Download exam braindumps. So please feel free to contact us if you have any trouble on our CRT-261 New Study Questions Free Download practice questions. Therefore, our CRT-261 New Study Questions Free Download study materials are attributive to high-efficient learning. The immediate downloading feature of our CRT-261 New Study Questions Free Download study materials is an eminent advantage of our products. First of all, if you are not sure about the CRT-261 New Study Questions Free Download exam, the online service will find the most accurate and all-sided information for you, so that you can know what is going on about all about the exam and make your decision to buy CRT-261 New Study Questions Free Download study guide or not.
Salesforce Service Cloud Consultant CRT-261 They compile each answer and question carefully.
Our Salesforce certification CRT-261 - Certification Preparation for Service Cloud Consultant New Study Questions Free Download exam question bank is produced by Omgzlook's experts's continuously research of outline and previous exam. They tried their best to design the best CRT-261 Unlimited Exam Practice certification training dumps from our company for all people. By our study materials, all people can prepare for their CRT-261 Unlimited Exam Practice exam in the more efficient method.
We can let you spend a small amount of time and money and pass the IT certification exam at the same time. Selecting the products of Omgzlook to help you pass your first time Salesforce certification CRT-261 New Study Questions Free Download exam is very cost-effective. Omgzlook provide a good after-sales service for all customers.
Salesforce CRT-261 New Study Questions Free Download - The rate of return will be very obvious for you.
The society has an abundance of capable people and there is a keen competition. Don't you feel a lot of pressure? No matter how high your qualifications, it does not mean your strength forever. Qualifications is just a stepping stone, and strength is the cornerstone which can secure your status. Salesforce CRT-261 New Study Questions Free Download certification exam is a popular IT certification, and many people want to have it. With it you can secure your career. Omgzlook's Salesforce CRT-261 New Study Questions Free Download exam training materials is a good training tool. It can help you pass the exam successfully. With this certification, you will get international recognition and acceptance. Then you no longer need to worry about being fired by your boss.
Next, through my introduction, I hope you can have a deeper understanding of our CRT-261 New Study Questions Free Download learning quiz. We really hope that our CRT-261 New Study Questions Free Download practice engine will give you some help.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
SAP C_C4H320_34 - So you have to seize this opportunity of Omgzlook. EC-COUNCIL 312-40 - At home, you can use the computer and outside you can also use the phone. PMI PMP - The high quality exam dumps can produce a wonderful effect. SAP C-SIGPM-2403 - There are no additional ads to disturb the user to use the Certification Preparation for Service Cloud Consultant qualification question. Would you like to register Salesforce SAP C_TS422_2023 certification test? Would you like to obtain SAP C_TS422_2023 certificate? Without having enough time to prepare for the exam, what should you do to pass your exam? In fact, there are techniques that can help.
Updated: May 28, 2022