Our CRT-261 Reliable Test Cram Review study materials absolutely can add more pleasure to your life. You just need a chance to walk out. You can click to see the comments of the CRT-261 Reliable Test Cram Review exam braindumps and how we changed their life by helping them get the CRT-261 Reliable Test Cram Review certification. These training products to help you pass the exam, we guarantee to refund the full purchase cost. Our website provide all the study materials and other training materials on the site and each one enjoy one year free update facilities. If you attach great importance to the protection of personal information and want to choose a very high security product, CRT-261 Reliable Test Cram Review real exam is definitely your first choice.
Salesforce Service Cloud Consultant CRT-261 So you have no reason not to choose it.
Salesforce Service Cloud Consultant CRT-261 Reliable Test Cram Review - Certification Preparation for Service Cloud Consultant Each of us is dreaming of being the best, but only a few people take that crucial step. it can help you to pass the IT exam. With the Omgzlook's Salesforce CRT-261 Cert Exam exam training materials, you will have better development in the IT industry.
We are constantly improving and just want to give you the best CRT-261 Reliable Test Cram Review learning braindumps. And we have engaged for years to become a trustable study flatform for helping you pass the CRT-261 Reliable Test Cram Review exam. If you really want to pass the CRT-261 Reliable Test Cram Review exam faster, choosing a professional product is very important.
Salesforce CRT-261 Reliable Test Cram Review - It will help us to pass the exam successfully.
What is your reason for wanting to be certified with CRT-261 Reliable Test Cram Review? I believe you must want to get more opportunities. As long as you use CRT-261 Reliable Test Cram Review learning materials and get a CRT-261 Reliable Test Cram Review certificate, you will certainly be appreciated by the leaders. As you can imagine that you can get a promotion sooner or latter, not only on the salary but also on the position, so what are you waiting for? Just come and buy our CRT-261 Reliable Test Cram Review study braindumps.
To get the Salesforce CRT-261 Reliable Test Cram Review exam certification is the goal of many IT people & Network professionals. The pass rate of Omgzlook is incredibly high.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
Of course you can freely change another Microsoft MB-240 exam guide to prepare for the next exam. Microsoft AZ-104-KR - Then, you need to upgrade and develop yourself. As long as you study with our HP HP2-I73 exam questions for 20 to 30 hours, you will pass the exam for sure. CompTIA PT0-003 - Whatever exam you choose to take, Omgzlook training dumps will be very helpful to you. Moreover our SAP C-S4CPR-2402 test guides provide customers with supplement service-mock test, which can totally inspire them to study hard and check for defects during their learning process.
Updated: May 28, 2022