Our test-orientated high-quality CRT-261 Reliable Test Collection Free exam questions would be the best choice for you, we sincerely hope all of our candidates can pass CRT-261 Reliable Test Collection Free exam, and enjoy the tremendous benefits of our CRT-261 Reliable Test Collection Free prep guide. Helping candidates to pass the CRT-261 Reliable Test Collection Free exam has always been a virtue in our company’s culture, and you can connect with us through email at the process of purchasing and using, we would reply you as fast as we can. In order to ensure the quality of our CRT-261 Reliable Test Collection Free preparation materials, we specially invited experienced team of experts to write them. The content of our CRT-261 Reliable Test Collection Free practice engine comes from a careful analysis and summary of previous exam syllabus, so that you can accurately grasp the core test sites. As long as you get to know our CRT-261 Reliable Test Collection Free exam questions, you will figure out that we have set an easier operation system for our candidates.
Salesforce Service Cloud Consultant CRT-261 As long as the road is right, success is near.
We can make sure that all employees in our company have wide experience and advanced technologies in designing the CRT-261 - Certification Preparation for Service Cloud Consultant Reliable Test Collection Free study dump. Using CRT-261 Reliable Study Materials real questions will not only help you clear exam with less time and money but also bring you a bright future. We are looking forward to your join.
Our CRT-261 Reliable Test Collection Free study materials can have such a high pass rate, and it is the result of step by step that all members uphold the concept of customer first. If you use a trial version of CRT-261 Reliable Test Collection Free training prep, you can find that our study materials have such a high passing rate and so many users support it. After using the trial version, we believe that you will be willing to choose CRT-261 Reliable Test Collection Free exam questions.
Salesforce CRT-261 Reliable Test Collection Free - Please have a try and give us an opportunity.
Omgzlook is a website to provide IT certification exam training tool for people who attend IT certification exam examinee. Omgzlook's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions. IN a short time of using Omgzlook's simulation test, you can 100% pass the exam. So spending a small amount of time and money in exchange for such a good result is worthful. Please add Omgzlook's training tool in your shopping cart now.
Everything is changing so fast. So do not reject challenging new things.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
EMC D-PST-MN-A-24 - If these training products do not help you pass the exam, we guarantee to refund the full purchase cost. And we always have a very high hit rate on the Salesforce Customer-Data-Platform study guide by our customers for our high pass rate is high as 98% to 100%. Microsoft AZ-204-KR - IT certification candidates are mostly working people. HP HPE0-S59 - A lot of our loyal customers are very familiar with their characteristics. Palo Alto Networks PCNSC - You can enjoy the treatment of high-level white-collar, and you can carve out a new territory in the internation.
Updated: May 28, 2022