The rest of time you can go to solve all kinds of things in life, ensuring that you don't delay both study and work. Our CRT-261 New Test Questions Explanations exam braindumps will save your time, money and efforts to success. As you can see from the demos that on our website that our CRT-261 New Test Questions Explanations practice engine have been carefully written, each topic is the essence of the content. So you can choose them according to your personal preference. Our three versions of CRT-261 New Test Questions Explanations study materials are the PDF, Software and APP online. And at the same time, our website have became a famous brand in the market.
Salesforce Service Cloud Consultant CRT-261 They compile each answer and question carefully.
Our Salesforce certification CRT-261 - Certification Preparation for Service Cloud Consultant New Test Questions Explanations exam question bank is produced by Omgzlook's experts's continuously research of outline and previous exam. They tried their best to design the best CRT-261 Latest Test Simulator Fee certification training dumps from our company for all people. By our study materials, all people can prepare for their CRT-261 Latest Test Simulator Fee exam in the more efficient method.
Omgzlook provide a good after-sales service for all customers. If you choose to purchase Omgzlook products, Omgzlook will provide you with online service for 24 hours a day and one year free update service, which timely inform you the latest exam information to let you have a fully preparation. We can let you spend a small amount of time and money and pass the IT certification exam at the same time.
Salesforce CRT-261 New Test Questions Explanations - It can help you pass the exam successfully.
The moment you choose to go with our CRT-261 New Test Questions Explanations study materials, your dream will be more clearly presented to you. Next, through my introduction, I hope you can have a deeper understanding of our CRT-261 New Test Questions Explanations learning quiz. We really hope that our CRT-261 New Test Questions Explanations practice engine will give you some help. In fact, our CRT-261 New Test Questions Explanations exam questions have helped tens of thousands of our customers successfully achieve their certification.
So you have to seize this opportunity of Omgzlook. Only with it can you show your skills.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Now that more people are using mobile phones to learn our APMG-International AgilePM-Foundation study guide, you can also choose the one you like. EMC D-VXR-OE-23 - The high quality exam dumps can produce a wonderful effect. Once you have submitted your practice time, Fortinet NSE7_OTS-7.2 study tool system will automatically complete your operation. Would you like to register Salesforce Microsoft MB-910 certification test? Would you like to obtain Microsoft MB-910 certificate? Without having enough time to prepare for the exam, what should you do to pass your exam? In fact, there are techniques that can help. In such a tough situation, how can we highlight our advantages? It may be a good way to get the test EMC D-VXR-DY-23 certification.
Updated: May 28, 2022