Every question from our CRT-261 New Test Guide Files study materials is carefully elaborated and the content of our CRT-261 New Test Guide Files exam questions involves the professional qualification certificate examination. We believe under the assistance of our CRT-261 New Test Guide Files practice quiz, passing the exam and obtain related certificate are not out of reach. As long as you study our CRT-261 New Test Guide Files training engine and followe it step by step, we believe you will achieve your dream easily. CRT-261 New Test Guide Files training materials are not only the domestic market, but also the international high-end market. We are studying some learning models suitable for high-end users. So if you get any questions of our CRT-261 New Test Guide Files learning guide, please get us informed.
Salesforce Service Cloud Consultant CRT-261 But they do not know which to believe.
Having a Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant New Test Guide Files certification can enhance your employment prospects,and then you can have a lot of good jobs. This is indeed true, no doubt, do not consider, act now. In this era, everything is on the rise.
With Omgzlook's help, you do not need to spend a lot of money to participate in related cram or spend a lot of time and effort to review the relevant knowledge, but can easily pass the exam. Simulation test software of Salesforce CRT-261 New Test Guide Files exam is developed by Omgzlook's research of previous real exams. Omgzlook's Salesforce CRT-261 New Test Guide Files exam practice questions have a lot of similarities with the real exam practice questions.
Salesforce CRT-261 New Test Guide Files - Our strength will make you incredible.
The secret that Omgzlook helps many candidates pass CRT-261 New Test Guide Files exam is Salesforce exam questions attentively studied by our professional IT team for years, and the detailed answer analysis. We constantly updated the CRT-261 New Test Guide Files exam materials at the same time with the exam update. We try our best to ensure 100% pass rate for you.
The opportunity always belongs to a person who has the preparation. But, when opportunities arise, will you seize the opportunities successfully? At present, you are preparing for Salesforce CRT-261 New Test Guide Files test.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 2
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
Besides, the detailed answers analysis provided by our professionals will make you be more confidence to pass Amazon DOP-C02 exam. Salesforce CheckPoint 156-315.81 exam is very popular in IT field. If you want to know our Nutanix NCP-MCI-6.5 test questions materials, you can download our free demo now. HP HPE0-S59 - Within a year, only if you would like to update the materials you have, you will get the newer version. Excellent Salesforce SAP P_S4FIN_2023 study guide make candidates have clear studying direction to prepare for your test high efficiently without wasting too much extra time and energy.
Updated: May 28, 2022