Most IT workers prefer to choose our online test engine for their CRT-261 New Study Guide Files exam prep because online version is more flexible and convenient. With the help of our online version, you can not only practice our CRT-261 New Study Guide Files exam pdf in any electronic equipment, but also make you feel the atmosphere of CRT-261 New Study Guide Files actual test. The exam simulation will mark your mistakes and help you play well in CRT-261 New Study Guide Files practice test. And all of the PDF version, online engine and windows software of the CRT-261 New Study Guide Files study guide will be tested for many times. Although it is not easy to solve all technology problems, we have excellent experts who never stop trying. We guarantee that our CRT-261 New Study Guide Files exam prep is cost-efficient and affordable for most candidates who want to get certification quickly in their first try.
Salesforce Service Cloud Consultant CRT-261 At last, you will not regret your choice.
Salesforce Service Cloud Consultant CRT-261 New Study Guide Files - Certification Preparation for Service Cloud Consultant we can give you 100% pass rate guarantee. Through our short-term special training You can quickly grasp IT professional knowledge, and then have a good preparation for your exam. We promise that we will do our best to help you pass the Salesforce certification CRT-261 Test Passing Score exam.
Our CRT-261 New Study Guide Files exam materials give real exam environment with multiple learning tools that allow you to do a selective study and will help you to get the job that you are looking for. Moreover, we also provide 100% money back guarantee on our CRT-261 New Study Guide Files exam materials, and you will be able to pass the CRT-261 New Study Guide Files exam in short time without facing any troubles. By clearing different Salesforce exams, you can easily land your dream job.
Salesforce CRT-261 New Study Guide Files - We can help you to achieve your goals.
With the help of our CRT-261 New Study Guide Files practice materials, you can successfully pass the actual exam with might redoubled. Our company owns the most popular reputation in this field by providing not only the best ever CRT-261 New Study Guide Files study guide but also the most efficient customers’ servers. We can lead you the best and the fastest way to reach for the certification of CRT-261 New Study Guide Files exam dumps and achieve your desired higher salary by getting a more important position in the company.
Gorky once said that faith is a great emotion, a creative force. My dream is to become a top IT expert.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 2
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 3
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 4
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
QUESTION NO: 5
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
SAP C_ABAPD_2309 - We have considerate after sales services with genial staff. With Omgzlook Salesforce Symantec 250-587 exam training materials, you can begin your first step forward. SAP C-WZADM-2404 - It is universally acknowledged that time is a key factor in terms of the success of exams. EMC D-AV-OE-23 - Omgzlook exam dumps have two version-PDF and SOFT version which will give you convenient. CIW 1D0-623 test guide is not only the passbooks for students passing all kinds of professional examinations, but also the professional tools for students to review examinations.
Updated: May 28, 2022