They develop the CRT-261 New Practice Questions Sheet exam guide targeted to real exam. The wide coverage of important knowledge points in our CRT-261 New Practice Questions Sheet latest braindumps would be greatly helpful for you to pass the exam. With our test-oriented CRT-261 New Practice Questions Sheet test prep in hand, we guarantee that you can pass the CRT-261 New Practice Questions Sheet exam as easy as blowing away the dust, as long as you guarantee 20 to 30 hours practice with our CRT-261 New Practice Questions Sheet study materials. With our software version of CRT-261 New Practice Questions Sheet exam material, you can practice in an environment just like the real examination. And you will certainly be satisfied with our online version of our CRT-261 New Practice Questions Sheet training quiz. We have been always trying to figure out how to provide warranty service if customers have questions with our CRT-261 New Practice Questions Sheet real materials.
Salesforce Service Cloud Consultant CRT-261 It can help a lot of people achieve their dream.
To some extent, these CRT-261 - Certification Preparation for Service Cloud Consultant New Practice Questions Sheet certificates may determine your future. Omgzlook's training course has a high quality, which its practice questions have 95% similarity with real examination. If you use Omgzlook's product to do some simulation test, you can 100% pass your first time to attend IT certification exam.
There are so many success examples by choosing our CRT-261 New Practice Questions Sheet guide quiz, so we believe you can be one of them. Our CRT-261 New Practice Questions Sheet exam questions will be the easiest access to success without accident for you. Besides, we are punctually meeting commitments to offer help on CRT-261 New Practice Questions Sheet study materials.
More and more people choose Salesforce Salesforce CRT-261 New Practice Questions Sheet exam.
If you require any further information about either our CRT-261 New Practice Questions Sheet preparation exam or our corporation, please do not hesitate to let us know. High quality CRT-261 New Practice Questions Sheet practice materials leave a good impression on the exam candidates and bring more business opportunities in the future. And many of our cutomers use our CRT-261 New Practice Questions Sheet exam questions as their exam assistant and establish a long cooperation with us.
Our Salesforce CRT-261 New Practice Questions Sheet exam training materials contains questions and answers. Our experienced team of IT experts through their own knowledge and experience continue to explore the exam information.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Provided that you lose your exam with our Microsoft MS-900 exam questions unfortunately, you can have full refund or switch other version for free. Salesforce PDX-101 - According to the needs of the candidate, they consider the issue from all angles, and manufacturing applicability exam training materials. Perhaps you haven't heard of our company's brand yet, although we are becoming a leader of BCS CTFL4 exam questions in the industry. Microsoft DP-203-KR - So our exam training materials is simulated with the practical exam. And this version also helps establish the confidence of the candidates when they attend the IAPP CIPP-C exam after practicing.
Updated: May 28, 2022