If you are nervous on your CRT-261 Valid Test Sample exam for you always have the problem on the time-schedule or feeling lack of confidence on the condition that you go to the real exam room. Our Software version of CRT-261 Valid Test Sample study materials will be your best assistant. With the advantage of simulating the real exam environment, you can get a wonderful study experience with our CRT-261 Valid Test Sample exam prep as well as gain the best pass percentage. In the process of job hunting, we are always asked what are the achievements and what certificates have we obtained? Therefore, we get the test Salesforce certification and obtain the qualification certificate to become a quantitative standard, and our CRT-261 Valid Test Sample learning guide can help you to prove yourself the fastest in a very short period of time. Life is short for each of us, and time is precious to us. Get the best CRT-261 Valid Test Sample exam Training; as you study from our exam-files.
CRT-261 Valid Test Sample study material is suitable for all people.
Besides, our company's website purchase process holds security guarantee, so you needn’t be anxious about download and install our CRT-261 - Certification Preparation for Service Cloud Consultant Valid Test Sample exam questions. So a wise and diligent person should absorb more knowledge when they are still young. At present, our CRT-261 Download Demo study prep has gained wide popularity among different age groups.
Considering all customers’ sincere requirements, CRT-261 Valid Test Sample test question persist in the principle of “Quality First and Clients Supreme” all along and promise to our candidates with plenty of high-quality products, considerate after-sale services as well as progressive management ideas. Numerous advantages of CRT-261 Valid Test Sample training materials are well-recognized, such as 99% pass rate in the exam, free trial before purchasing, secure privacy protection and so forth. From the customers’ point of view, our CRT-261 Valid Test Sample test question put all candidates’ demands as the top priority.
Salesforce CRT-261 Valid Test Sample - So you can take a best preparation for the exam.
Every detail of our CRT-261 Valid Test Sample exam guide is going through professional evaluation and test. Other workers are also dedicated to their jobs. Even the proofreading works of the CRT-261 Valid Test Sample study materials are complex and difficult. They still attentively accomplish their tasks. Please have a try and give us an opportunity. Our CRT-261 Valid Test Sample preparation quide will totally amaze you and bring you good luck. And it deserves you to have a try!
Omgzlook's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Our SAP C_THR81_2311 study materials absolutely can add more pleasure to your life. EMC D-SNC-DY-00 - These training products to help you pass the exam, we guarantee to refund the full purchase cost. If you attach great importance to the protection of personal information and want to choose a very high security product, Salesforce B2C-Commerce-Developer real exam is definitely your first choice. SAP E_S4CPE_2023 - But they need a lot of time to participate in the certification exam training courses. Microsoft DP-203 - Each of us is dreaming of being the best, but only a few people take that crucial step.
Updated: May 28, 2022