Our Omgzlook IT experts are very experienced and their study materials are very close to the actual exam questions, almost the same. Omgzlook is a convenient website specifically for people who want to take the certification exams, which can effectively help the candidates to pass the exam. In order to pass Salesforce certification CRT-261 Training For Exam exam, selecting the appropriate training tools is very necessary. After you purchase our CRT-261 Training For Exam learning materials, we will still provide you with excellent service. Our customer service is 24 hours online, you can contact us any time you encounter any problems. But passing Salesforce certification CRT-261 Training For Exam exam is not so simple.
Salesforce Service Cloud Consultant CRT-261 Omgzlook is a professional website.
Salesforce Service Cloud Consultant CRT-261 Training For Exam - Certification Preparation for Service Cloud Consultant We understand your itching desire of the exam. If you have any questions about the exam, Omgzlook the Salesforce CRT-261 New Exam Cram Sheet File will help you to solve them. Within a year, we provide free updates.
As a responsible company over ten years, we are trustworthy. In the competitive economy, this company cannot remain in the business for long. But we keep being the leading position in contrast.
Salesforce CRT-261 Training For Exam - And you can pass the exam successfully.
With the help of CRT-261 Training For Exam guide questions, you can conduct targeted review on the topics which to be tested before the exam, and then you no longer have to worry about the problems that you may encounter a question that you are not familiar with during the exam. With CRT-261 Training For Exam learning materials, you will not need to purchase any other review materials. Please be assured that with the help of CRT-261 Training For Exam learning materials, you will be able to successfully pass the exam.
And then, to take Salesforce CRT-261 Training For Exam exam can help you to express your desire. Don't worry.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
We had to spare time to do other things to prepare for Databricks Databricks-Certified-Professional-Data-Engineer exam, which delayed a lot of important things. After you use Omgzlook Salesforce Snowflake DEA-C01 study guide, you not only can pass the exam at the first attempt, also can master the skills the exam demands. If you have problems with your installation or use on our Network Appliance NS0-521 training guide, our 24 - hour online customer service will resolve your trouble in a timely manner. Salesforce Sales-Cloud-Consultant - Instead of blindly studying relevant knowledge the exam demands, you can do some valuable questions. Palo Alto Networks PSE-SoftwareFirewall - Our experts aim to deliver the most effective information in the simplest language.
Updated: May 28, 2022