The three versions of our CRT-261 Study Guide exam questions are PDF & Software & APP version for your information. Each one has its indispensable favor respectively. All CRT-261 Study Guide training engine can cater to each type of exam candidates’ preferences. Salesforce CRT-261 Study Guide certification exam is a high demand exam tests in IT field because it proves your ability and professional technology. To get the authoritative certification, you need to overcome the difficulty of CRT-261 Study Guide test questions and complete the actual test perfectly. You will have the opportunity to enjoy the best service from our company.
Salesforce Service Cloud Consultant CRT-261 It is never too late to learn new things.
Salesforce Service Cloud Consultant CRT-261 Study Guide - Certification Preparation for Service Cloud Consultant Our behavior has been strictly ethical and responsible to you, which is trust worthy. CRT-261 New Dumps Sheet exam questions have a very high hit rate, of course, will have a very high pass rate. Before you select a product, you must have made a comparison of your own pass rates.
The Omgzlook’ Salesforce Testing Engine provides an expert help and it is an exclusive offer for those who spend most of their time in searching relevant content in the books. It offers demos free of cost in the form of the free CRT-261 Study Guide dumps. The Salesforce CRT-261 Study Guide exam questions aid its customers with updated and comprehensive information in an innovative style.
Salesforce CRT-261 Study Guide - We can provide you with a free trial version.
Unlike other kinds of exam files which take several days to wait for delivery from the date of making a purchase, our CRT-261 Study Guide study materials can offer you immediate delivery after you have paid for them. The moment you money has been transferred to our account, and our system will send our CRT-261 Study Guidetraining dumps to your mail boxes so that you can download CRT-261 Study Guide exam questions directly. It is fast and convenient out of your imagination.
What's more, according to the development of the time, we will send the updated materials of CRT-261 Study Guide test prep to the customers soon if we update the products. Under the guidance of our study materials, you can gain unexpected knowledge.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Meanwhile, if you want to keep studying this course , you can still enjoy the well-rounded services by Cisco 300-435 test prep, our after-sale services can update your existing Cisco 300-435 study quiz within a year and a discount more than one year. As long as you buy our SAP C-TS422-2023 study quiz, you will find that we update it from time to time according to the exam center. Our IAM IAM-Certificate exam questions can assure you that you will pass the IAM IAM-Certificate exam as well as getting the related certification under the guidance of our IAM IAM-Certificate study materials as easy as pie. With our test-oriented Oracle 1z1-808-KR test prep in hand, we guarantee that you can pass the Oracle 1z1-808-KR exam as easy as blowing away the dust, as long as you guarantee 20 to 30 hours practice with our Oracle 1z1-808-KR study materials. Our Lpi 201-450 study guide has three formats which can meet your different needs: PDF, software and online.
Updated: May 28, 2022