To increase people’s knowledge and understanding of this CRT-261 Reliable Study Notes exam, so as to improve and direct your practice, our experts made the CRT-261 Reliable Study Notes study questions diligently and assiduously all these years. Our CRT-261 Reliable Study Notes practice materials are successful measures and methods to adopt. They also make new supplementary CRT-261 Reliable Study Notes learning materials and add prediction of market trend happened in this exam. Whether for a student or an office worker, obtaining CRT-261 Reliable Study Notes certificate can greatly enhance the individual's competitiveness in the future career. Try our CRT-261 Reliable Study Notes study materials, which are revised by hundreds of experts according to the changes in the syllabus and the latest developments in theory and practice. The versions of our product include the PDF version, PC version, APP online version.
Salesforce Service Cloud Consultant CRT-261 It costs both time and money.
So CRT-261 - Certification Preparation for Service Cloud Consultant Reliable Study Notes practice materials come within the scope of our business activities. You can totally rely on us! We never concoct any praise but show our capacity by the efficiency and profession of our Reliable CRT-261 Practice Questions Ebook practice materials.
CRT-261 Reliable Study Notes study engine is very attentive to provide a demo for all customers who concerned about our products, whose purpose is to allow customers to understand our product content before purchase. Many students suspect that if CRT-261 Reliable Study Notes learning material is really so magical? Does it really take only 20-30 hours to pass such a difficult certification exam successfully? It is no exaggeration to say that you will be able to successfully pass the exam with our CRT-261 Reliable Study Notes exam questions.
Salesforce CRT-261 Reliable Study Notes - Our reputation is really good.
Our CRT-261 Reliable Study Notes exam quiz is unlike other exam materials that are available on the market, our CRT-261 Reliable Study Notes study dumps specially proposed different versions to allow you to learn not only on paper, but also to use mobile phones to learn. This greatly improves the students' availability of fragmented time. So you can achieve your CRT-261 Reliable Study Notes certification easily without disrupting your daily routine. And we will give you 100% success guaranteed on the CRT-261 Reliable Study Notes training guide.
With our CRT-261 Reliable Study Notes test prep, you don't have to worry about the complexity and tediousness of the operation. As long as you enter the learning interface of our soft test engine of CRT-261 Reliable Study Notes quiz guide and start practicing on our Windows software, you will find that there are many small buttons that are designed to better assist you in your learning.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
IAPP CIPT - Can you survive and be invincible in a highly competitive society? Can you gain a foothold in such a complex society? If your answer is "no", that is because your ability is not strong enough. IBM S2000-020 - Everybody knows that in every area, timing counts importantly. Adobe AD0-E121 - The development of science and technology makes our life more comfortable and convenient, which also brings us more challenges. Our ASQ CQE exam questions have been widely acclaimed among our customers, and the good reputation in industry prove that choosing our study materials would be the best way for you, and help you gain the ASQ CQE certification successfully. According to the research statistics, we can confidently tell that 99% candidates after using our products have passed the Salesforce Marketing-Cloud-Advanced-Cross-Channel exam.
Updated: May 28, 2022