Here we would like to introduce our CRT-261 Questions And Answers practice materials for you with our heartfelt sincerity. With passing rate more than 98 percent from exam candidates who chose our CRT-261 Questions And Answers study guide, we have full confidence that your CRT-261 Questions And Answers exam will be a piece of cake by them. We all need some professional certificates such as {CRT-261 Questions And Answers to prove ourselves in different working or learning condition. The choice is like if a person is at a fork, and which way to go depends on his own decision. Our CRT-261 Questions And Answers study materials have successfully helped a lot of candidates achieve their certifications and become better. You can also see for yourself how effective our methods are, by trying our free demo.
CRT-261 Questions And Answers had a deeper impact on our work.
Salesforce Service Cloud Consultant CRT-261 Questions And Answers - Certification Preparation for Service Cloud Consultant We provide free update and the discounts for the old client. However, the exam is very difficult for a lot of people. Especially if you do not choose the correct study materials and find a suitable way, it will be more difficult for you to pass the exam and get the CRT-261 Latest Exam Labs related certification.
Our company has the highly authoritative and experienced team. In order to let customers enjoy the best service, all CRT-261 Questions And Answers exam prep of our company were designed by hundreds of experienced experts. Our CRT-261 Questions And Answers test questions will help customers learn the important knowledge about exam.
Salesforce CRT-261 Questions And Answers - And it deserves you to have a try!
Omgzlook is a website to provide IT certification exam training tool for people who attend IT certification exam examinee. Omgzlook's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions. IN a short time of using Omgzlook's simulation test, you can 100% pass the exam. So spending a small amount of time and money in exchange for such a good result is worthful. Please add Omgzlook's training tool in your shopping cart now.
Everything is changing so fast. So do not reject challenging new things.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
CheckPoint 156-587 - These training products to help you pass the exam, we guarantee to refund the full purchase cost. And we always have a very high hit rate on the Microsoft MB-500 study guide by our customers for our high pass rate is high as 98% to 100%. SAP C_ARCON_2404 - IT certification candidates are mostly working people. HP HPE0-S60 - A lot of our loyal customers are very familiar with their characteristics. SAP C-LIXEA-2404 - We are through thick and thin with you and to accept this challenge together.
Updated: May 28, 2022