An increasing number of people have become aware of that it is very important for us to gain the CRT-261 Exam Guide Files exam questions in a short time. Because all of them have realized that it is indispensable to our daily life and work. With the high employment pressure, more and more people want to ease the employment tension and get a better job. For the complex part of our CRT-261 Exam Guide Files exam question, you may be too cumbersome, but our system has explained and analyzed this according to the actual situation to eliminate your doubts and make you learn better. If you choose our CRT-261 Exam Guide Files exam question for related learning and training, the system will automatically record your actions and analyze your learning effects. Our CRT-261 Exam Guide Files exam questions will help them modify the entire syllabus in a short time.
Salesforce Service Cloud Consultant CRT-261 Don't doubt about it.
We are so proud to tell you that according to the statistics from our customers’ feedback, the pass rate among our customers who prepared for the exam with our CRT-261 - Certification Preparation for Service Cloud Consultant Exam Guide Files test guide have reached as high as 99%, which definitely ranks the top among our peers. A good learning platform should not only have abundant learning resources, but the most intrinsic things are very important, and the most intuitive things to users are also indispensable. The Valid CRT-261 Exam Discount Voucher test material is professional editorial team, each test product layout and content of proofreading are conducted by experienced professionals who have many years of rich teaching experiences, so by the editor of fine typesetting and strict check, the latest Valid CRT-261 Exam Discount Voucher exam torrent is presented to each user's page is refreshing, but also ensures the accuracy of all kinds of learning materials is extremely high.
So we take this factor into consideration, develop the most efficient way for you to prepare for the CRT-261 Exam Guide Files exam, that is the real questions and answers practice mode, firstly, it simulates the real Certification Preparation for Service Cloud Consultant test environment perfectly, which offers greatly help to our customers. Secondly, it includes printable PDF Format, also the instant access to download make sure you can study anywhere and anytime. All in all, high efficiency of CRT-261 Exam Guide Files exam material is the reason for your selection.
Salesforce CRT-261 Exam Guide Files - You will never come across system crashes.
The content system of CRT-261 Exam Guide Files exam simulation is constructed by experts. After-sales service of our study materials is also provided by professionals. If you encounter some problems when using our CRT-261 Exam Guide Files study materials, you can also get them at any time. After you choose CRT-261 Exam Guide Files preparation questions, professional services will enable you to use it in the way that suits you best, truly making the best use of it, and bringing you the best learning results.
When the interface displays that you have successfully paid for our CRT-261 Exam Guide Files study materials, our specific online sales workers will soon deal with your orders. You will receive the CRT-261 Exam Guide Files study materials no later than ten minutes.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
As long as you study with our Microsoft SC-300 exam braindumps for 20 to 30 hours that we can claim that you will pass the exam for sure. EMC D-XTR-OE-A-24 - These professional knowledge will become a springboard for your career, help you get the favor of your boss, and make your career reach it is peak. But our EMC D-CIS-FN-23 exam questions really did. We can be sure that with the professional help of our HP HPE7-M02 test guide you will surely get a very good experience. Only need to spend about 20-30 hours practicing our Cisco 300-715 study files can you be fully prepared for the exam.
Updated: May 28, 2022