Not having enough time to prepare for their exam, many people give up taking IT certification exam. However, with the help of the best training materials, you can completely pass Salesforce CRT-261 Practice Questions Ppt test in a short period of time. Don't you believe in it? Omgzlook real questions and answers are the materials that it can help you get high marks and pass the certification exam. When we are in some kind of learning web site, often feel dazzling, because web page design is not reasonable, put too much information all rush, it will appear desultorily. Absorbing the lessons of the CRT-261 Practice Questions Ppt test prep, will be all kinds of qualification examination classify layout, at the same time on the front page of the CRT-261 Practice Questions Ppt test materials have clear test module classification, so clear page design greatly convenient for the users, can let users in a very short period of time to find what they want to study, and then targeted to study. Or you can choose to free update your exam dumps.
Salesforce Service Cloud Consultant CRT-261 Now you can have these precious materials.
After nearly ten years' efforts, now our company have become the topnotch one in the field, therefore, if you want to pass the CRT-261 - Certification Preparation for Service Cloud Consultant Practice Questions Ppt exam as well as getting the related certification at a great ease, I strongly believe that the CRT-261 - Certification Preparation for Service Cloud Consultant Practice Questions Ppt study materials compiled by our company is your solid choice. You set timed CRT-261 Reliable Exam Practice test and practice again and again. Besides, CRT-261 Reliable Exam Practice exam test engine cover most valid test questions so that it can guide you and help you have a proficient & valid preparation process.
It is universally accepted that in this competitive society in order to get a good job we have no choice but to improve our own capacity and explore our potential constantly, and try our best to get the related CRT-261 Practice Questions Ppt certification is the best way to show our professional ability, however, the CRT-261 Practice Questions Ppt exam is hard nut to crack but our CRT-261 Practice Questions Ppt preparation questions are closely related to the exam, it is designed for you to systematize all of the key points needed for the CRT-261 Practice Questions Ppt exam.
Salesforce CRT-261 Practice Questions Ppt actual test guide is your best choice.
In the matter of quality, our CRT-261 Practice Questions Ppt practice engine is unsustainable with reasonable prices. Despite costs are constantly on the rise these years from all lines of industry, our CRT-261 Practice Questions Ppt learning materials remain low level. That is because our company beholds customer-oriented tenets that guide our everyday work. The achievements of wealth or prestige is no important than your exciting feedback about efficiency and profession of our CRT-261 Practice Questions Ppt study guide.
CRT-261 Practice Questions Ppt training materials will definitely live up to your expectations. Not only our CRT-261 Practice Questions Ppt study materials contain the latest exam questions and answers, but also the pass rate is high as 98% to 100%.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
IBM C1000-174 - Because all of them have realized that it is indispensable to our daily life and work. For the complex part of our Microsoft DP-300 exam question, you may be too cumbersome, but our system has explained and analyzed this according to the actual situation to eliminate your doubts and make you learn better. Our SAP C_ARCON_2404 exam questions will help them modify the entire syllabus in a short time. EMC D-CS-DS-23 - We here tell you that there is no need to worry about. SAP C_THR83_2405 - More useful certifications mean more ways out.
Updated: May 28, 2022