CRT-261 Dumps certifications are thought to be the best way to get good jobs in the high-demanding market. There is a large range of CRT-261 Dumps certifications that can help you improve your professional worth and make your dreams come true. Our CRT-261 Dumps certification practice materials provide you with a wonderful opportunity to get your dream certification with confidence and ensure your success by your first attempt. Although the pass rate of our CRT-261 Dumps study materials can be said to be the best compared with that of other exam tests, our experts all are never satisfied with the current results because they know the truth that only through steady progress can our CRT-261 Dumps preparation braindumps win a place in the field of exam question making forever. Therefore, buying our CRT-261 Dumps actual study guide will surprise you with high grades and you are more likely to get the certification easily. At present we will provide all candidates who want to pass the CRT-261 Dumps exam with three different versions for your choice.
Salesforce Service Cloud Consultant CRT-261 Join us soon.
Up to now, there are three versions of CRT-261 - Certification Preparation for Service Cloud Consultant Dumps exam materials for your choice. The good news is that according to statistics, under the help of our CRT-261 Reliable Study Plan learning dumps, the pass rate among our customers has reached as high as 98% to 100%. It is strongly proved that we are professonal in this career and our CRT-261 Reliable Study Plan exam braindumps are very popular.
If you choose our nearly perfect CRT-261 Dumpspractice materials with high quality and accuracy, our CRT-261 Dumps training questions can enhance the prospects of victory. Choosing our CRT-261 Dumps learning prep is the most useful way to improve your grade and chance to pass the exam. This time set your mind at rest with the help of our CRT-261 Dumps guide quiz.
Salesforce CRT-261 Dumps - Why not have a try?
As is known to us, getting the newest information is very important for all people to pass the exam and get the certification in the shortest time. In order to help all customers gain the newest information about the CRT-261 Dumps exam, the experts and professors from our company designed the best Certification Preparation for Service Cloud Consultant test guide. The experts will update the system every day. If there is new information about the exam, you will receive an email about the newest information about the CRT-261 Dumps learning dumps. We can promise that you will never miss the important information about the exam.
With our CRT-261 Dumps exam questions, you will easily get the favor of executives and successfully enter the gates of famous companies. You will have higher wages and a better development platform.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
DAMA CDMP-RMD - The online version is open to all electronic devices, which will allow your device to have common browser functionality so that you can open our products. Simple text messages, deserve to go up colorful stories and pictures beauty, make the Juniper JN0-683 test guide better meet the zero basis for beginners, let them in the relaxed happy atmosphere to learn more useful knowledge, more good combined with practical, so as to achieve the state of unity. SAP C_IEE2E_2404 - The Internet is increasingly becoming a platform for us to work and learn, while many products are unreasonable in web design, and too much information is not properly classified. Therefore, getting the test SAP C-C4H620-34 certification is of vital importance to our future employment. Salesforce Marketing-Cloud-Advanced-Cross-Channel - Some of these users have already purchased a lot of information.
Updated: May 28, 2022