There are quite a few candidates of CRT-261 Latest Exam Voucher certification exam have already started his career, and there are many examinees facing other challenges in life, so we provide candidates with the most efficient review method of CRT-261 Latest Exam Voucher exam. In order to let you be rest assured to purchase our products, we offer a variety of versions of the samples of CRT-261 Latest Exam Voucher study materials for your trial. We've helped countless examinees pass CRT-261 Latest Exam Voucher exam, so we hope you can realize the benefits of our software that bring to you. if you choose to use the software version of our CRT-261 Latest Exam Voucher study guide, you will find that you can download our CRT-261 Latest Exam Voucher exam prep on more than one computer and you can practice our CRT-261 Latest Exam Voucher exam questions offline as well. We strongly believe that the software version of our CRT-261 Latest Exam Voucher study materials will be of great importance for you to prepare for the exam and all of the employees in our company wish you early success! CRT-261 Latest Exam Voucher exam simulations files can help you obtain an IT certification.
Salesforce Service Cloud Consultant CRT-261 It is so cool even to think about it.
And you are lucky to find us for we are the most popular vendor in this career and have a strong strength on providing the best CRT-261 - Certification Preparation for Service Cloud Consultant Latest Exam Voucher study materials. The innovatively crafted dumps will serve you the best; imparting you information in fewer number of questions and answers. Created on the exact pattern of the actual Reliable CRT-261 Test Book tests, Omgzlook’s dumps comprise questions and answers and provide all important Reliable CRT-261 Test Book information in easy to grasp and simplified content.
However, it is difficult for many people to get a CRT-261 Latest Exam Voucher certification, but we are here to offer you help. We have helped tens of thousands of our customers achieve their certification with our excellent CRT-261 Latest Exam Voucher exam braindumps. You can see the recruitment on the Internet, and the requirements for CRT-261 Latest Exam Voucher certification are getting higher and higher.
Salesforce CRT-261 Latest Exam Voucher - In fact, our aim is the same with you.
For a long time, high quality is our CRT-261 Latest Exam Voucher exam questions constantly attract students to participate in the use of important factors, only the guarantee of high quality, to provide students with a better teaching method, and at the same time the CRT-261 Latest Exam Voucher practice quiz brings more outstanding teaching effect. Our high-quality CRT-261 Latest Exam Voucher} learning guide help the students know how to choose suitable for their own learning method, our CRT-261 Latest Exam Voucher study materials are a very good option.
As is known to us, there are best sale and after-sale service of the CRT-261 Latest Exam Voucher certification training dumps all over the world in our company. Our company has employed a lot of excellent experts and professors in the field in the past years, in order to design the best and most suitable CRT-261 Latest Exam Voucher latest questions for all customers.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
You can effortlessly yield the printouts of Salesforce MuleSoft-Integration-Associate exam study material as well, PDF files make it extremely simple for you to switch to any topics with a click. IIA IIA-CIA-Part2-KR - The trick to the success is simply to be organized, efficient, and to stay positive about it. Moreover, doing these practice tests will impart you knowledge of the actual SAP P-S4FIN-2023 exam format and develop your command over it. MuleSoft MCD-Level-2 - It is never too late to learn new things. CheckPoint 156-521 - Our Certification Preparation for Service Cloud Consultant exam prep has taken up a large part of market.
Updated: May 28, 2022