To be out of the ordinary and seek an ideal life, we must master an extra skill to get high scores and win the match in the workplace. Our CRT-261 Passing Score exam question can help make your dream come true. What’s more, you can have a visit of our website that provides you more detailed information about the CRT-261 Passing Score guide torrent. There are totally three versions of CRT-261 Passing Score practice materials which are the most suitable versions for you: PDF, software and app versions. We promise ourselves and exam candidates to make these CRT-261 Passing Score preparation prep top notch. However, if you use our CRT-261 Passing Score exam torrent, we will provide you with a comprehensive service to overcome your difficulties and effectively improve your ability.
Salesforce Service Cloud Consultant CRT-261 Why not have a try?
Salesforce Service Cloud Consultant CRT-261 Passing Score - Certification Preparation for Service Cloud Consultant The experts will update the system every day. With our Latest CRT-261 Test Review exam questions, you will easily get the favor of executives and successfully enter the gates of famous companies. You will have higher wages and a better development platform.
Although the three major versions of our CRT-261 Passing Score exam dumps provide a demo of the same content for all customers, they will meet different unique requirements from a variety of users based on specific functionality. The most important feature of the online version of our CRT-261 Passing Score learning materials are practicality. The online version is open to all electronic devices, which will allow your device to have common browser functionality so that you can open our products.
Salesforce CRT-261 Passing Score - You must make a decision as soon as possible!
If we waste a little bit of time, we will miss a lot of opportunities. If we miss the opportunity, we will accomplish nothing. Then, life becomes meaningless. Our CRT-261 Passing Score preparation exam have taken this into account, so in order to save our customer’s precious time, the experts in our company did everything they could to prepare our CRT-261 Passing Score study materials for those who need to improve themselves quickly in a short time to pass the exam to get the CRT-261 Passing Score certification.
Our CRT-261 Passing Score study tool prepared by our company has now been selected as the secret weapons of customers who wish to pass the exam and obtain relevant certification. If you are agonizing about how to pass the exam and to get the Salesforce certificate, now you can try our learning materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
The questions and answers of our Microsoft MS-900-KR exam questions are refined and have simplified the most important information so as to let the clients use little time to learn. Cisco 200-201 - We just want to provide you with the best service. So our study materials are helpful to your preparation of the VMware 2V0-32.24 exam. Salesforce Mobile-Solutions-Architecture-Designer - So we have advandages not only on the content but also on the displays. But our WGU Organizational-Behaviors-and-Leadership study guide will offer you the most professional guidance.
Updated: May 28, 2022