Both theories of knowledge as well as practice of the questions in the CRT-261 Exam Sample Questions practice quiz will help you become more skillful when dealing with the exam. Our experts have distilled the crucial points of the exam into our CRT-261 Exam Sample Questions training materials by integrating all useful content into them. And you will find that it is easy to understand the content of the CRT-261 Exam Sample Questions learning guide for our experts have simplified the questions and answers. No matter what your previous learning level is, there will be no problem of understanding. You may know that we are so popular for the passing rate of our CRT-261 Exam Sample Questions guide quiz is very high. Allowing for the different bents of exam candidate, we offer three versions of our CRT-261 Exam Sample Questions learning braindumps for you.
So our CRT-261 Exam Sample Questions study questions are their best choice.
Up to now, No one has questioned the quality of our CRT-261 - Certification Preparation for Service Cloud Consultant Exam Sample Questions training materials, for their passing rate has reached up to 98 to 100 percent. And our online test engine and the windows software of the New CRT-261 Exam Fee guide materials are designed more carefully. During our researching and developing, we always obey the principles of conciseness and exquisiteness.
CRT-261 Exam Sample Questions test guide is an examination material written by many industry experts based on the examination outlines of the calendar year and industry development trends. Its main purpose is to help students who want to obtain the certification of CRT-261 Exam Sample Questions to successfully pass the exam. Compared with other materials available on the market, the main feature of CRT-261 Exam Sample Questions exam materials doesn’t like other materials simply list knowledge points.
Salesforce CRT-261 Exam Sample Questions - In this, you can check its quality for yourself.
In order to meet the request of current real test, the technology team of research on Omgzlook Salesforce CRT-261 Exam Sample Questions exam materials is always update the questions and answers in time. We always accept feedbacks from users, and take many of the good recommendations, resulting in a perfect Omgzlook Salesforce CRT-261 Exam Sample Questions exam materials. This allows Omgzlook to always have the materials of highest quality.
Once you have checked our demo, you will find the study materials we provide are what you want most. Our target is to reduce your pressure and improve your learning efficiency from preparing for CRT-261 Exam Sample Questions exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
Google Professional-Cloud-Architect - This is really worth the price, the value it creates is far greater than the price. Have you ever tried our IT exam certification software provided by our Omgzlook? If you have, you will use our IBM C1000-178 exam software with no doubt. The Open Group OGEA-101 - Our strength will make you incredible. ISACA CISM - We try our best to ensure 100% pass rate for you. Huawei H11-851_V4.0 - The opportunity always belongs to a person who has the preparation.
Updated: May 28, 2022