But if it is too complex, not only can’t we get good results, but also the burden of students' learning process will increase largely. Unlike those complex and esoteric materials, our CRT-261 Exam Dumps Materials preparation prep is not only of high quality, but also easy to learn. For our professional experts simplified the content of theCRT-261 Exam Dumps Materials exam questions for all our customers to be understood. Now, we have launched some popular CRT-261 Exam Dumps Materials training prep to meet your demands. And you will find the quality of the CRT-261 Exam Dumps Materials learning quiz is the first-class and it is very convenient to download it. In summary, choose our exam materials will be the best method to defeat the exam.
Salesforce Service Cloud Consultant CRT-261 Within a year, we provide free updates.
Considering many exam candidates are in a state of anguished mood to prepare for the CRT-261 - Certification Preparation for Service Cloud Consultant Exam Dumps Materials exam, our company made three versions of CRT-261 - Certification Preparation for Service Cloud Consultant Exam Dumps Materials real exam materials to offer help. After you use, you will know that it is really good. The site of Omgzlook is well-known on a global scale.
If you feel exam is a headache, don't worry. CRT-261 Exam Dumps Materials test answers can help you change this. CRT-261 Exam Dumps Materials study material is in the form of questions and answers like the real exam that help you to master knowledge in the process of practicing and help you to get rid of those drowsy descriptions in the textbook.
Salesforce CRT-261 Exam Dumps Materials - Our products are just suitable for you.
Omgzlook is a website to provide a targeted training for Salesforce certification CRT-261 Exam Dumps Materials exam. Omgzlook is also a website which can not only make your expertise to get promoted, but also help you pass Salesforce certification CRT-261 Exam Dumps Materials exam for just one time. The training materials of Omgzlook are developed by many IT experts' continuously using their experience and knowledge to study, and the quality is very good and have very high accuracy. Once you select our Omgzlook, we can not only help you pass Salesforce certification CRT-261 Exam Dumps Materials exam and consolidate their IT expertise, but also have a one-year free after-sale Update Service.
You will get your CRT-261 Exam Dumps Materials certification with little time and energy by the help of out dumps. Omgzlook is constantly updated in accordance with the changing requirements of the Salesforce certification.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Cisco 820-605 - If you buy the Omgzlook's products, we will not only spare no effort to help you pass the certification exam, but also provide a free update and upgrade service. As we all know, it is not an easy thing to gain the Cisco 300-635 certification. CompTIA 220-1101 - If you do not pass the exam, Omgzlook will full refund to you. It doesn’t matter if it's your first time to attend SAP C_DBADM_2404 practice test or if you are freshman in the IT certification test, our latest SAP C_DBADM_2404 dumps guide will boost you confidence to face the challenge. About Salesforce Google Google-Workspace-Administrator exam, you can find these questions from different web sites or books, but the key is logical and connected.
Updated: May 28, 2022