It is the best choice to accelerate your career by getting qualified by CRT-261 Test Sample certification. Omgzlook provides the most updated and accurate CRT-261 Test Sample study pdf for clearing your actual test. The quality of CRT-261 Test Sample practice training torrent is checked by our professional experts. So just come on and join our success! As long as you are willing to exercise on a regular basis, the CRT-261 Test Sample exam will be a piece of cake, because what our CRT-261 Test Sample practice materials include is quintessential points about the exam. You can check out the interface, question quality and usability of our CRT-261 Test Sample practice exams before you decide to buy it.
Salesforce Service Cloud Consultant CRT-261 You can totally rely on us.
Salesforce Service Cloud Consultant CRT-261 Test Sample - Certification Preparation for Service Cloud Consultant Whatever where you are, whatever what time it is, just an electronic device, you can do exercises. Omgzlook's study guides are your best ally to get a definite success in Free CRT-261 Brain Dumps exam. The guides contain excellent information, exam-oriented questions and answers format on all topics of the certification syllabus.
The clients can download our CRT-261 Test Sample exam questions and use our them immediately after they pay successfully. Our system will send our CRT-261 Test Sample learning prep in the form of mails to the client in 5-10 minutes after their successful payment. The mails provide the links and if only the clients click on the links they can log in our software immediately to learn our CRT-261 Test Sample guide materials.
Salesforce CRT-261 Test Sample - Actually, you must not impoverish your ambition.
Now, let us show you why our CRT-261 Test Sample exam questions are absolutely your good option. First of all, in accordance to the fast-pace changes of bank market, we follow the trend and provide the latest version of CRT-261 Test Sample study materials to make sure you learn more knowledge. Secondly, since our CRT-261 Test Sample training quiz appeared on the market, seldom do we have the cases of customer information disclosure. We really do a great job in this career!
Besides, without prolonged reparation you can pass the CRT-261 Test Sample exam within a week long. Everyone's life course is irrevocable, so missing the opportunity of this time will be a pity.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
SAP C_THR96_2405 - So 20-30 hours of study is enough for you to deal with the exam. They always treat customers with courtesy and respect to satisfy your need on our Microsoft AZ-900 exam dumps. How can our The Open Group OGEA-101 practice materials become salable products? Their quality with low prices is unquestionable. GitHub GitHub-Foundations - The statistical reporting function is provided to help students find weak points and deal with them. The questions and answers of our ISM CORe study tool have simplified the important information and seized the focus and are updated frequently by experts to follow the popular trend in the industry.
Updated: May 28, 2022