To all customers who bought our CRT-261 Test Prep pdf torrent, all can enjoy one-year free update. We will send you the latest version immediately once we have any updating about this test. Our website always trying to bring great convenience to our candidates who are going to attend the CRT-261 Test Prep practice test. In order to provide the most effective CRT-261 Test Prep exam materials which cover all of the current events for our customers, a group of experts in our company always keep an close eye on the changes of the CRT-261 Test Prep exam, and then will compile all of the new key points as well as the latest types of exam questions into the new version of our CRT-261 Test Prep training engine. Do not lose the wonderful chance to advance with times. Comparing to PDF version, the software test engine of Salesforce CRT-261 Test Prep also can simulate the real exam scene so that you can overcome your bad mood for the real exam and attend exam casually.
Salesforce Service Cloud Consultant CRT-261 The first one is downloading efficiency.
With our CRT-261 - Certification Preparation for Service Cloud Consultant Test Prep study materials, all of your study can be completed on your computers because we have developed a kind of software which includes all the knowledge of the exam. We understand your drive of the certificate, so you have a focus already and that is a good start. The sources and content of our Latest Test CRT-261 Cram Review practice dumps are all based on the real Latest Test CRT-261 Cram Review exam.
All CRT-261 Test Prep online tests begin somewhere, and that is what the CRT-261 Test Prep training course will do for you: create a foundation to build on. Study guides are essentially a detailed CRT-261 Test Prep tutorial and are great introductions to new CRT-261 Test Prep training courses as you advance. The content is always relevant, and compound again to make you pass your CRT-261 Test Prep exams on the first attempt.
Salesforce CRT-261 Test Prep - You will surely benefit from your correct choice.
Do you often envy the colleagues around you can successfully move to a larger company to achieve the value of life? Are you often wondering why your classmate, who has scores similar to yours, can receive a large company offer after graduation and you are rejected? In fact, what you lack is not hard work nor luck, but CRT-261 Test Prep guide question. If you do not have extraordinary wisdom, do not want to spend too much time on learning, but want to reach the pinnacle of life through CRT-261 Test Prep exam, then you must have CRT-261 Test Prep question torrent.
When you are eager to pass the CRT-261 Test Prep real exam and need the most professional and high quality practice material, we are willing to offer help. Our CRT-261 Test Prep training prep has been on the top of the industry over 10 years with passing rate up to 98 to 100 percent.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Our CWNP CWAP-404 study materials are easy to be mastered and boost varied functions. Our materials can make you master the best CompTIA CAS-004 questions torrent in the shortest time and save your much time and energy to complete other thing. We are glad to help you get the certification with our best Netskope NSK101 study materials successfully. No matter you are exam candidates of high caliber or newbies, our Splunk SPLK-1003 exam quiz will be your propulsion to gain the best results with least time and reasonable money. On the other hand, using free trial downloading before purchasing, I can promise that you will have a good command of the function of our Snowflake DEA-C01 exam prepare.
Updated: May 28, 2022