Omgzlook of Salesforce CRT-261 Test Duration exam materials is the source of your success. With this training materials, you will speed up the pace of success, and you will be more confident. Salesforce CRT-261 Test Duration certification exam is very important for every IT person. Moreover, if you end up the cooperation between us,we have the responsibility to delete your personal information on CRT-261 Test Duration exam prep. In a word, Wwe have data protection act for you to avoid information leakage! Of course, when you are seeking for exam materials, it is certain that you will find many different materials.
Salesforce Service Cloud Consultant CRT-261 You can copy to your mobile, Ipad or others.
The Certification Preparation for Service Cloud Consultant prepare torrent is absorbed in the advantages of the traditional learning platform and realize their shortcomings, so as to develop the CRT-261 - Certification Preparation for Service Cloud Consultant Test Duration test material more suitable for users of various cultural levels. Our CRT-261 Questions And Answers Free dumps torrent contains everything you want to solve the challenge of real exam. Our CRT-261 Questions And Answers Free free dumps demo will provide you some basic information for the accuracy of our exam materials.
What we attach importance to in the transaction of latest CRT-261 Test Duration quiz prep is for your consideration about high quality and efficient products and time-saving service. We treasure time as all customers do. Therefore, fast delivery is another highlight of our latest CRT-261 Test Duration quiz prep.
Salesforce CRT-261 Test Duration - You can totally rely on us!
CRT-261 Test Duration study engine is very attentive to provide a demo for all customers who concerned about our products, whose purpose is to allow customers to understand our product content before purchase. Many students suspect that if CRT-261 Test Duration learning material is really so magical? Does it really take only 20-30 hours to pass such a difficult certification exam successfully? It is no exaggeration to say that you will be able to successfully pass the exam with our CRT-261 Test Duration exam questions.
The download and install set no limits for the amount of the computers and the persons who use CRT-261 Test Duration test prep. So we provide the best service for you as you can choose the most suitable learning methods to master the CRT-261 Test Duration exam torrent.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 2
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 3
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 4
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
QUESTION NO: 5
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
If you have any questions after you buy our SAP P-BTPA-2408 study guide, you can always get thoughtful support and help by email or online inquiry. I believe our Axis Communications CTS test braindumps will bring you great convenience. IBM C1000-161 - Professional ability is very important both for the students and for the in-service staff because it proves their practical ability in the area they major in. SAP C-THR89-2405 - And we are consigned as the most responsible company in this area. EMC D-SNC-DY-00 - Our test bank provides all the questions which may appear in the real exam and all the important information about the exam.
Updated: May 28, 2022