For all of you, it is necessary to get the Salesforce certification to enhance your career path. Omgzlook is the leading provider of its practice exams, study guides and online learning courses, which may can help you. For example, the CRT-261 Test Blueprint practice dumps contain the comprehensive contents which relevant to the actual test, with which you can pass your CRT-261 Test Blueprint actual test with high score. It can prove to your boss that he did not hire you in vain. The current IT industry needs a reliable source of Salesforce CRT-261 Test Blueprint certification exam, Omgzlook is a good choice. Our updated and useful CRT-261 Test Blueprint will be the best tool for your success.
Salesforce Service Cloud Consultant CRT-261 It has a strong accuracy and logic.
Please check the free demo of CRT-261 - Certification Preparation for Service Cloud Consultant Test Blueprint braindumps before purchased and we will send you the download link of CRT-261 - Certification Preparation for Service Cloud Consultant Test Blueprint real dumps after payment. It is the fact which is proved by many more candidates. If you are tired of preparing Salesforce CRT-261 Latest Mock Test exam, you can choose Omgzlook Salesforce CRT-261 Latest Mock Test certification training materials.
We strive for perfection all these years and get satisfactory results with concerted cooperation between experts, and all questions points in our CRT-261 Test Blueprint real exam are devised and written base on the real exam. Do not let other CRT-261 Test Blueprint study dumps mess up your performance or aggravate learning difficulties. The efficiency and accuracy of our CRT-261 Test Blueprint learning guide will not let you down.
Salesforce CRT-261 Test Blueprint - Action always speaks louder than words.
If you buy the Software or the APP online version of our CRT-261 Test Blueprint study materials, you will find that the timer can aid you control the time. Once it is time to submit your exercises, the system of the CRT-261 Test Blueprint preparation exam will automatically finish your operation. After a several time, you will get used to finish your test on time. If you are satisfied with our CRT-261 Test Blueprint training guide, come to choose and purchase.
As you know, it is troublesome to get the CRT-261 Test Blueprintcertificate. Now, you are fortunate enough to come across our CRT-261 Test Blueprint exam guide.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
All experts and professors of our company have been trying their best to persist in innovate and developing the AAPC CPC test training materials all the time in order to provide the best products for all people and keep competitive in the global market. We believe that you will pass your exam and get the related certification with CompTIA PT0-003 study dump. ACAMS CAMS-CN - Life is full of ups and downs. It is believed that no one is willing to buy defective products, so, the EMC D-VXR-DY-23 study guide has established a strict quality control system. You just need to pay the relevant money for the ACAMS CAMS practice materials.
Updated: May 28, 2022