our CRT-261 Study Guide study materials will also save your time and energy in well-targeted learning as we are going to make everything done in order that you can stay focused in learning our CRT-261 Study Guide study materials without worries behind. We are so honored and pleased to be able to read our detailed introduction and we will try our best to enable you a better understanding of our CRT-261 Study Guide study materials better. As long as our CRT-261 Study Guide learning material updated, users will receive the most recent information from our CRT-261 Study Guide learning materials. So, buy our products immediately! On Omgzlook website you can free download part of the exam questions and answers about Salesforce certification CRT-261 Study Guide exam to quiz our reliability.
Salesforce Service Cloud Consultant CRT-261 This is a real news.
Every day they are on duty to check for updates of CRT-261 - Certification Preparation for Service Cloud Consultant Study Guide study materials for providing timely application. It includes questions and answers, and issimilar with the real exam questions. This really can be called the best training materials.
Besides, the price of our CRT-261 Study Guide learning guide is very favourable even the students can afford it. By resorting to our CRT-261 Study Guide exam materials, we can absolutely reap more than you have imagined before. We have clear data collected from customers who chose our CRT-261 Study Guide practice braindumps, and the passing rate is 98-100 percent.
Salesforce CRT-261 Study Guide - Then join our preparation kit.
CRT-261 Study Guide exam materials provide you the best learning prospects, by employing minimum exertions through the results are satisfyingly surprising, beyond your expectations. Despite the intricate nominal concepts, CRT-261 Study Guide exam dumps questions have been streamlined to the level of average candidates, pretense no obstacles in accepting the various ideas. The combination of CRT-261 Study Guide Exam practice software and PDF Questions and Answers make the preparation easier and increase the chances to get higher score in the CRT-261 Study Guide exam.
What most useful is that PDF format of our CRT-261 Study Guide exam materials can be printed easily, you can learn it everywhere and every time you like. It is really convenient for candidates who are busy to prepare the exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
If you are really intended to pass and become Salesforce Fortinet FCP_FWF_AD-7.4 exam certified then enrolled in our preparation program today and avail the intelligently designed actual questions. Microsoft PL-400-KR - You can browser our websites to see other customers’ real comments. SAP C_BW4H_2404 - The use of test preparation exam questions helps them to practice thoroughly. EMC D-MSS-DS-23 - Quickly, the scores will display on the screen. Moreover if you are not willing to continue our Microsoft PL-500 test braindumps service, we would delete all your information instantly without doubt.
Updated: May 28, 2022