If you don't pass the exam, we will take a full refund to you. Before you choose to buy the Omgzlook products before, you can free download part of the exercises and answers about Salesforce certification CRT-261 Study Guide exam as a try, then you will be more confident to choose Omgzlook's products to prepare your Salesforce certification CRT-261 Study Guide exam. Omgzlook is a good website for Salesforce certification CRT-261 Study Guide exams to provide short-term effective training. We claim that you can be ready to attend your exam after studying with our CRT-261 Study Guidestudy guide for 20 to 30 hours because we have been professional on this career for years. We can’t deny that the pursuit of success can encourage us to make greater progress. Omgzlook is a website which can give much convenience and meet the needs and achieve dreams for many people participating IT certification exams.
Salesforce Service Cloud Consultant CRT-261 Omgzlook is a great resource site.
To understand our CRT-261 - Certification Preparation for Service Cloud Consultant Study Guide learning questions in detail, just come and try! Select the materials is to choose what you want. In order to enhance your own, do it quickly.
Many people want to be the competent people which can excel in the job in some area and be skillful in applying the knowledge to the practical working in some industry. But the thing is not so easy for them they need many efforts to achieve their goals. Passing the test CRT-261 Study Guide certification can make them become that kind of people and if you are one of them buying our CRT-261 Study Guide study materials will help you pass the CRT-261 Study Guide test smoothly with few efforts needed.
Salesforce CRT-261 Study Guide - You can totally relay on us.
Quality should be tested by time and quantity, which is also the guarantee that we give you to provide CRT-261 Study Guide exam software for you. Continuous update of the exam questions, and professional analysis from our professional team have become the key for most candidates to pass CRT-261 Study Guide exam. The promise of "no help, full refund" is the motivation of our team. We will continue improving CRT-261 Study Guide exam study materials. We will guarantee that you you can share the latest CRT-261 Study Guide exam study materials free during one year after your payment.
Second, it is convenient for you to read and make notes with our versions of CRT-261 Study Guide exam materials. Last but not least, we will provide considerate on line after sale service for you in twenty four hours a day, seven days a week.
CRT-261 PDF DEMO:
QUESTION NO: 1
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 2
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
EMC D-PST-MN-A-24 - To pass this exam also needs a lot of preparation. After nearly ten years' efforts, now our company have become the topnotch one in the field, therefore, if you want to pass the Juniper JN0-664 exam as well as getting the related certification at a great ease, I strongly believe that the Juniper JN0-664 study materials compiled by our company is your solid choice. If you want to be familiar with the real test and grasp the rhythm in the real test, you can choose our SAP C_THR81_2405 exam test engine to practice. It is universally accepted that in this competitive society in order to get a good job we have no choice but to improve our own capacity and explore our potential constantly, and try our best to get the related EMC D-ISM-FN-23 certification is the best way to show our professional ability, however, the EMC D-ISM-FN-23 exam is hard nut to crack but our EMC D-ISM-FN-23 preparation questions are closely related to the exam, it is designed for you to systematize all of the key points needed for the EMC D-ISM-FN-23 exam. Improve your professional ability with our Amazon ANS-C01 certification.
Updated: May 28, 2022