If you attend Salesforce certification CRT-261 Exam Braindumps exams, your choosing Omgzlook is to choose success! I wish you good luck. You can download the part of the trial exam questions and answers as a try. Omgzlook provide true and comprehensive exam questions and answers. We all know that in the fiercely competitive IT industry, having some IT authentication certificates is very necessary.
Salesforce Service Cloud Consultant CRT-261 Select it will be your best choice.
Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Exam Braindumps certification exam is among those popular IT certifications. Omgzlook dumps has high hit rate that will help you to pass Salesforce Latest CRT-261 Dumps Pdf test at the first attempt, which is a proven fact. So, the quality of Omgzlook practice test is 100% guarantee and Omgzlook dumps torrent is the most trusted exam materials.
Salesforce CRT-261 Exam Braindumps exam is a challenging Certification Exam. Besides the books, internet is considered to be a treasure house of knowledge. In Omgzlook you can find your treasure house of knowledge.
Salesforce CRT-261 Exam Braindumps - We can make you have a financial windfall.
Are you worrying about how to pass Salesforce CRT-261 Exam Braindumps test? Now don't need to worry about the problem. Omgzlook that committed to the study of Salesforce CRT-261 Exam Braindumps certification exam for years has a wealth of experience and strong exam dumps to help you effectively pass your exam. Whether to pass the exam successfully, it consists not in how many materials you have seen, but in if you find the right method. Omgzlook is the right method which can help you sail through Salesforce CRT-261 Exam Braindumps certification exam.
The coverage of the products of Omgzlook is very broad. It can be provide convenient for a lot of candidates who participate in IT certification exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Free demo download can make you be rest assured to buy; one-year free update of Huawei H13-821_V3.0 exam software after payment can assure you during your preparation for the exam. Cisco 300-415 test is the important exam in Salesforce certification exams which is well recognized. VMware 1V0-41.20 - The empty promise is not enough. SAP C_THR82_2405 - What's more, Omgzlook exam dumps can guarantee 100% pass your exam. SAP C_ARCON_2404 - We can ensure you pass with Salesforce study torrent at first time.
Updated: May 28, 2022