Even newbies will be tricky about this process on the CRT-261 Sheet File exam questions. Unlike product from stores, quick browse of our CRT-261 Sheet File preparation quiz can give you the professional impression wholly. So, they are both efficient in practicing and downloading process. The purpose of providing demo is to let customers understand our part of the topic and what is the form of our CRT-261 Sheet File study materials when it is opened. In our minds, these two things are that customers who care about the CRT-261 Sheet File exam may be concerned about most. Every minute CRT-261 Sheet File study quiz saves for you may make you a huge profit.
Salesforce Service Cloud Consultant CRT-261 It can help a lot of people achieve their dream.
To some extent, these CRT-261 - Certification Preparation for Service Cloud Consultant Sheet File certificates may determine your future. Omgzlook's training course has a high quality, which its practice questions have 95% similarity with real examination. If you use Omgzlook's product to do some simulation test, you can 100% pass your first time to attend IT certification exam.
There are so many success examples by choosing our CRT-261 Sheet File guide quiz, so we believe you can be one of them. Our CRT-261 Sheet File exam questions will be the easiest access to success without accident for you. Besides, we are punctually meeting commitments to offer help on CRT-261 Sheet File study materials.
More and more people choose Salesforce Salesforce CRT-261 Sheet File exam.
If you require any further information about either our CRT-261 Sheet File preparation exam or our corporation, please do not hesitate to let us know. High quality CRT-261 Sheet File practice materials leave a good impression on the exam candidates and bring more business opportunities in the future. And many of our cutomers use our CRT-261 Sheet File exam questions as their exam assistant and establish a long cooperation with us.
Our Salesforce CRT-261 Sheet File exam training materials contains questions and answers. Our experienced team of IT experts through their own knowledge and experience continue to explore the exam information.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 2
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 3
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
QUESTION NO: 4
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 5
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
Provided that you lose your exam with our Snowflake COF-C02 exam questions unfortunately, you can have full refund or switch other version for free. Netskope NSK300 - According to the needs of the candidate, they consider the issue from all angles, and manufacturing applicability exam training materials. Perhaps you haven't heard of our company's brand yet, although we are becoming a leader of ISACA IT-Risk-Fundamentals exam questions in the industry. Salesforce SAP C_S4FTR_2023 exam materials of Omgzlook is devoloped in accordance with the latest syllabus. And this version also helps establish the confidence of the candidates when they attend the SAP C-THR95-2405 exam after practicing.
Updated: May 28, 2022