About some tough questions or important points, they left notes under them. Besides, our experts will concern about changes happened in CRT-261 Learning Materials study prep all the time. Provided you have a strong determination, as well as the help of our CRT-261 Learning Materials learning guide, you can have success absolutely. The CRT-261 Learning Materials prep guide designed by a lot of experts and professors from company are very useful for all people to pass the practice exam and help them get the Salesforce certification in the shortest time. If you are preparing for the practice exam, we can make sure that the CRT-261 Learning Materials test practice files from our company will be the best choice for you, and you cannot find the better study materials than our company’. And there is no doubt that being acquainted with the latest trend of exams will, to a considerable extent, act as a driving force for you to pass the CRT-261 Learning Materials exams and realize your dream of living a totally different life.
Salesforce Service Cloud Consultant CRT-261 What are you waiting for?
Welcome your purchase for our CRT-261 - Certification Preparation for Service Cloud Consultant Learning Materials exam torrent. This kind of learning method is very convenient for the user, especially in the time of our fast pace to get Salesforce certification. In addition, our test data is completely free of user's computer memory, will only consume a small amount of running memory when the user is using our product.
We will inform you by E-mail when we have a new version. With our great efforts, our CRT-261 Learning Materialspractice dumps have been narrowed down and targeted to the CRT-261 Learning Materials examination. We can ensure you a pass rate as high as 99%!
Salesforce CRT-261 Learning Materials - Do not be bemused about the exam.
Omgzlook help you to find real Salesforce CRT-261 Learning Materials exam preparation process in a real environment. If you are a beginner, and if you want to improve your professional skills, Omgzlook Salesforce CRT-261 Learning Materials exam braindumps will help you to achieve your desire step by step. If you have any questions about the exam, Omgzlook the Salesforce CRT-261 Learning Materials will help you to solve them. Within a year, we provide free updates. Please pay more attention to our website.
Considering many exam candidates are in a state of anguished mood to prepare for the CRT-261 Learning Materials exam, our company made three versions of CRT-261 Learning Materials real exam materials to offer help. All these variants due to our customer-oriented tenets.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Microsoft AZ-305-KR - After you use, you will know that it is really good. SAP C-TS422-2023 - If you feel exam is a headache, don't worry. Amazon DOP-C02-KR - This training matrial is not only have reasonable price, and will save you a lot of time. The assistance of our Nutanix NCP-CI-Azure guide question dumps are beyond your imagination. If you are concerned about the test, however, you can choose Omgzlook's Salesforce SAP C-S4FCF-2023 exam training materials.
Updated: May 28, 2022