Our experts are researchers who have been engaged in professional qualification CRT-261 Answers exams for many years and they have a keen sense of smell in the direction of the examination. Therefore, with our CRT-261 Answers study materials, you can easily find the key content of the exam and review it in a targeted manner so that you can successfully pass the CRT-261 Answers exam. We have free demos of the CRT-261 Answers exam materials that you can try before payment. Our CRT-261 Answers study materials are designed carefully. We have taken all your worries into consideration. So please feel free to contact us if you have any trouble on our CRT-261 Answers practice questions.
Salesforce Service Cloud Consultant CRT-261 The rate of return will be very obvious for you.
Omgzlook's Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Answers exam training materials is a good training tool. In fact, our Reliable Test CRT-261 Dumps Demo exam questions have helped tens of thousands of our customers successfully achieve their certification. The moment you choose to go with our Reliable Test CRT-261 Dumps Demo study materials, your dream will be more clearly presented to you.
Omgzlook Salesforce CRT-261 Answers exam training materials is the most effective way to pass the certification exam. With this certification, you will achieve your dreams, and become successful. The curtain of life stage may be opened at any time, the key is that you are willing to show, or choose to avoid.
Salesforce CRT-261 Answers - You can really try it we will never let you down!
As a IT worker sometime you may know you will take advantage of new technology more quickly by farming out computer operations, we prefer to strengthen own strong points. Our CRT-261 Answers test braindump materials is popular based on that too. As we all know the passing rate for IT exams is low, the wise choice for candidates will select valid CRT-261 Answers test braindump materials to make you pass exam surely and fast. Professional handles professional affairs.
Then you can start learning our CRT-261 Answers exam questions in preparation for the exam. After years of hard work, our CRT-261 Answers guide training can take the leading position in the market.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 2
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
The intelligence of the Microsoft MB-260 test engine has inspired the enthusiastic for the study. SAP C_C4H320_34 - Only firm people will reach the other side. No need to doubt and worry, thousands of candidates choose our exam training materials, you shouldn't miss this high pass-rate UiPath UiPath-ABAv1 training PDF materials. Our effort in building the content of our Docker DCA learning questions lead to the development of learning guide and strengthen their perfection. All Amazon ANS-C01 test questions offered by us are tested and selected by our senior experts in IT filed, which only need little time to focus on the practice and the preparation.
Updated: May 28, 2022