We are well acknowledged for we have a fantastic advantage over other vendors - We offer you the simulation test with the Soft version of our CRT-261 Exam Testking exam engine: in order to let you be familiar with the environment of CRT-261 Exam Testking test as soon as possible. Under the help of the real simulation, you can have a good command of key points which are more likely to be tested in the real CRT-261 Exam Testking test. Therefore that adds more confidence for you to make a full preparation of the upcoming CRT-261 Exam Testking exam. We will send you the latest CRT-261 Exam Testking dumps pdf to your email immediately once we have any updating about the certification exam. And there are free demo of CRT-261 Exam Testking exam questions in our website for your reference. Because doing exercises will make it easier for one person to concentrate, and at the same time, in the process of conducting a mock examination to test yourself, seeing the improvement of yourself will makes you feel very fulfilled and have a stronger interest in learning.
Salesforce Service Cloud Consultant CRT-261 At first, it can be only used on PC.
The Certification Preparation for Service Cloud Consultant prepare torrent is absorbed in the advantages of the traditional learning platform and realize their shortcomings, so as to develop the CRT-261 - Certification Preparation for Service Cloud Consultant Exam Testking test material more suitable for users of various cultural levels. Our New Study CRT-261 Questions Files free dumps demo will provide you some basic information for the accuracy of our exam materials. All questions and answers in our New Study CRT-261 Questions Files real dumps are tested by our certified trainers with rich experience and one or two days is enough for you practicing valid New Study CRT-261 Questions Files exam pdf.
We will send our CRT-261 Exam Testking exam guide within 10 minutes after your payment. You can check your mailbox ten minutes after payment to see if our CRT-261 Exam Testking exam guide are in. What we attach importance to in the transaction of latest CRT-261 Exam Testking quiz prep is for your consideration about high quality and efficient products and time-saving service.
Salesforce CRT-261 Exam Testking - You’ve heard it right.
Having been handling in this line for more than ten years, we can assure you that our CRT-261 Exam Testking study questions are of best quality and reasonable prices for your information. We offer free demos of the latest version covering all details of our CRT-261 Exam Testking exam braindumps available at present as representatives. So CRT-261 Exam Testking practice materials come within the scope of our business activities. Choose our CRT-261 Exam Testking learning guide, you won't regret!
You can totally rely on us! We never concoct any praise but show our capacity by the efficiency and profession of our CRT-261 Exam Testking practice materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
SAP C-TS462-2023 study engine is very attentive to provide a demo for all customers who concerned about our products, whose purpose is to allow customers to understand our product content before purchase. The latest Adobe AD0-E716 quiz torrent can directly lead you to the success of your career. If you have any questions after you buy our Nutanix NCP-CI-Azure study guide, you can always get thoughtful support and help by email or online inquiry. The PDF version of our IAM IAM-Certificate test braindumps provide demo for customers; you will have the right to download the demo for free if you choose to use the PDF version. Pegasystems PEGACPLSA23V1 - Therefore choosing a certificate exam which boosts great values to attend is extremely important for them and the test Salesforce certification is one of them.
Updated: May 28, 2022