Also, your payment information of the CRT-261 Exam Preview study materials will be secret. No one will crack your passwords. Our payment system will automatically delete your payment information once you finish paying money for our CRT-261 Exam Preview exam questions. In general, users can only wait about 5-10 minutes to receive our CRT-261 Exam Preview learning material, and if there are any problems with the reception, users may contact our staff at any time. To sum up, our delivery efficiency is extremely high and time is precious, so once you receive our email, start your new learning journey. Therefore, the effect of the user using the latest CRT-261 Exam Preview exam dump is the only standard for proving the effectiveness and usefulness of our products.
Salesforce Service Cloud Consultant CRT-261 You really don't have time to hesitate.
So our CRT-261 - Certification Preparation for Service Cloud Consultant Exam Preview practice questions are triumph of their endeavor. I believe this will also be one of the reasons why you choose our Online CRT-261 Bootcamps study materials. After you use Online CRT-261 Bootcamps real exam，you will not encounter any problems with system .
With all this reputation, our company still take customers first, the reason we become successful lies on the professional expert team we possess , who engage themselves in the research and development of our CRT-261 Exam Preview learning guide for many years. So we can guarantee that our CRT-261 Exam Preview exam materials are the best reviewing material. Concentrated all our energies on the study CRT-261 Exam Preview learning guide we never change the goal of helping candidates pass the exam.
Salesforce CRT-261 Exam Preview - It is all about efficiency and accuracy.
With the improvement of people’s living standards, there are more and more highly educated people. To defeat other people in the more and more fierce competition, one must demonstrate his extraordinary strength. Today, getting CRT-261 Exam Preview certification has become a trend, and CRT-261 Exam Preview exam dump is the best weapon to help you pass certification. We all know that obtaining the CRT-261 Exam Preview certification is very difficult, and students who want to pass the exam often have to spend a lot of time and energy. After years of hard work, the experts finally developed a set of perfect learning materials CRT-261 Exam Preview practice materials that would allow the students to pass the exam easily. With our study materials, you only need 20-30 hours of study to successfully pass the exam and reach the peak of your career. What are you waiting for? Come and buy it now.
All intricate points of our CRT-261 Exam Preview study guide will not be challenging anymore. They are harbingers of successful outcomes.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 3
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
Snowflake DEA-C01 study guide not only apply to students, but also apply to office workers; not only apply to veterans in the workplace, but also apply to newly recruited newcomers. So our SAP C_ARCON_2404 latest dumps are highly effective to make use of. Due to lots of same products in the market, maybe you have difficulty in choosing the IBM C1000-101-KR guide test. SAP C_LIXEA_2404 - They are the versions of the PDF, Software and APP online. A good choice can make one work twice the result with half the effort, and our Microsoft AZ-104 study materials will be your right choice.
Updated: May 28, 2022