Make yourself more valuable in today's competitive computer industry Omgzlook's preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. Omgzlook's CRT-261 Dumps Free preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. CRT-261 Dumps Free preparation material guarantee that you will get most excellent and simple method to pass your certification CRT-261 Dumps Free exams on the first attempt. Please select our Omgzlook to achieve good results in order to pass Salesforce certification CRT-261 Dumps Free exam, and you will not regret doing so. It is worth spending a little money to get so much results. We are providing latest CRT-261 Dumps Free PDF question answers to help you prepare exam while working in the office to save your time.
Salesforce Service Cloud Consultant CRT-261 Moreover, we have Demos as freebies.
With our CRT-261 - Certification Preparation for Service Cloud Consultant Dumps Free study materials, you can have different and pleasure study experience as well as pass CRT-261 - Certification Preparation for Service Cloud Consultant Dumps Free exam easily. If you decide to buy our New CRT-261 Exam Passing Score test guide, the online workers of our company will introduce the different function to you. You will have a deep understanding of the three versions of our New CRT-261 Exam Passing Score exam questions.
As we will find that, get the test CRT-261 Dumps Free certification, acquire the qualification of as much as possible to our employment effect is significant. But how to get the test CRT-261 Dumps Free certification didn't own a set of methods, and cost a lot of time to do something that has no value. With our CRT-261 Dumps Free exam Practice, you will feel much relax for the advantages of high-efficiency and accurate positioning on the content and formats according to the candidates’ interests and hobbies.
Salesforce CRT-261 Dumps Free - They have always been in a trend of advancement.
One of the significant advantages of our CRT-261 Dumps Free exam material is that you can spend less time to pass the exam. People are engaged in modern society. So our goal is to achieve the best learning effect in the shortest time. So our CRT-261 Dumps Free test prep will not occupy too much time. You might think that it is impossible to memorize well all knowledge. We can tell you that our CRT-261 Dumps Free test prep concentrate on systematic study, which means all your study is logic. Why not give us a chance to prove? Our CRT-261 Dumps Free guide question dumps will never let you down.
As long as you practice our CRT-261 Dumps Free test question, you can pass exam quickly and successfully. By using them, you can not only save your time and money, but also pass CRT-261 Dumps Free practice exam without any stress.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
Nutanix NCP-MCI-6.5 - One of the great advantages is that you will soon get a feedback after you finish the exercises. Qlik QREP - Many people do not like to study and think that learning is a very vexing thing. Salesforce Salesforce-Loyalty-Management test questions have very high quality services in addition to their high quality and efficiency. Microsoft MS-102 - The fierce competition in the market among the same industry has long existed. Using Netskope NSK101 exam prep is an important step for you to improve your soft power.
Updated: May 28, 2022