Some of them who have passed the Salesforce certification CRT-261 Cram Materials exam also use Omgzlook's products. Selecting Omgzlook means choosing a success Omgzlook is a website to improve the pass rate of Salesforce certification CRT-261 Cram Materials exam. You can get the information you want to know through the trial version. After downloading our study materials trial version, you can also easily select the version you like, as well as your favorite CRT-261 Cram Materials exam prep, based on which you can make targeted choices. You can free download part of Omgzlook's practice questions and answers about Salesforce certification CRT-261 Cram Materials exam online, as an attempt to test our quality.
Salesforce Service Cloud Consultant CRT-261 Never say you can not do it.
Just have a try on our CRT-261 - Certification Preparation for Service Cloud Consultant Cram Materials practice guide, then you will know you can succeed. In addition, the exam qualification can prove that you have high skills. However, like all the exams, Salesforce New CRT-261 Test Prep test is also very difficult.
Here our CRT-261 Cram Materials study materials are tailor-designed for you. Living in such a world where competitiveness is a necessity that can distinguish you from others, every one of us is trying our best to improve ourselves in every way. It has been widely recognized that the CRT-261 Cram Materials exam can better equip us with a newly gained personal skill, which is crucial to individual self-improvement in today’s computer era.
Salesforce CRT-261 Cram Materials - Omgzlook has a huge IT industry elite team.
Are you facing challenges in your career? Would you like to better prove yourself to others by improving your ability? Would you like to have more opportunities to get promoted? Hurry to sign up for IT certification exam and get the IT certificate. Salesforce certification exam is one of the important exams. If you obtain Salesforce certificate, you will get a great help. Because Salesforce CRT-261 Cram Materials certification test is a very important exam, you can begin with passing CRT-261 Cram Materials test. Are you wandering how to pass rapidly CRT-261 Cram Materials certification exam? Omgzlook certification training dumps can help you to achieve your goals.
Now many IT professionals agree that Salesforce certification CRT-261 Cram Materials exam certificate is a stepping stone to the peak of the IT industry. Salesforce certification CRT-261 Cram Materials exam is an exam concerned by lots of IT professionals.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
Recently, Microsoft AI-900-CN exam certification, attaching more attention from more and more people in IT industry, has become an important standard to balance someone's IT capability. SAP C_TS4FI_2023 - A lot of candidates who choose to use the Omgzlook's product have passed IT certification exams for only one time. To resolve your doubts, we assure you that if you regrettably fail the EMC D-ISM-FN-23-KR exam, we will full refund all the cost you buy our study materials. Omgzlook is a website for Salesforce certification CompTIA PT0-002 exam to provide a short-term effective training. Microsoft AI-900-CN - People's success lies in their good use of every change to self-improve.
Updated: May 28, 2022