The industrious Omgzlook's IT experts through their own expertise and experience continuously produce the latest Salesforce CRT-261 Book training materials to facilitate IT professionals to pass the Salesforce certification CRT-261 Book exam. The certification of Salesforce CRT-261 Book more and more valuable in the IT area and a lot people use the products of Omgzlook to pass Salesforce certification CRT-261 Book exam. Through so many feedbacks of these products, our Omgzlook products prove to be trusted. As long as you have questions on the CRT-261 Book learning braindumps, just contact us! Unlike those impotent practice materials, our CRT-261 Book study questions have salient advantages that you cannot ignore. If you fail to pass the exam, Omgzlook will full refund to you.
Salesforce Service Cloud Consultant CRT-261 A bad situation can show special integrity.
And we believe you will pass the CRT-261 - Certification Preparation for Service Cloud Consultant Book exam just like the other people! Omgzlook Salesforce Valid Exam CRT-261 Certification Cost exam training materials is the best choice to help you pass the exam. The training materials of Omgzlook website have a unique good quality on the internet.
Our CRT-261 Bookpractice materials will provide you with a platform of knowledge to help you achieve your dream. As you know, our v practice exam has a vast market and is well praised by customers. All you have to do is to pay a small fee on our CRT-261 Book practice materials, and then you will have a 99% chance of passing the exam and then embrace a good life.
Salesforce CRT-261 Book - We provide one-year customer service; 4.
Perhaps you have wasted a lot of time to playing computer games. It doesn’t matter. It is never too late to change. There is no point in regretting for the past. Our CRT-261 Book exam questions can help you compensate for the mistakes you have made in the past. You will change a lot after learning our CRT-261 Book study materials. And most of all, you will get reward by our CRT-261 Book training engine in the least time with little effort.
If you are urgent to pass exam our exam materials will be suitable for you. Mostly you just need to remember the questions and answers of our Salesforce CRT-261 Book exam review questions and you will clear exams.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 2
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 3
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 4
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
QUESTION NO: 5
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
It is known to us that more and more companies start to pay high attention to the Juniper JN0-280 certification of the candidates. We offer you the most accurate SAP C-TS422-2023 exam answers that will be your key to pass the certification exam in your first try. ISTQB ISTQB-CTFL - So stop hesitation and buy our study materials. The VMware 3V0-31.24 test answers are tested and approved by our certified experts and you can check the accuracy of our questions from our free demo. So you just need to memorize our correct questions and answers of the Salesforce Industries-CPQ-Developer study materials.
Updated: May 28, 2022