If you require any further information about either our CRT-261 Cram Materials preparation exam or our corporation, please do not hesitate to let us know. High quality CRT-261 Cram Materials practice materials leave a good impression on the exam candidates and bring more business opportunities in the future. And many of our cutomers use our CRT-261 Cram Materials exam questions as their exam assistant and establish a long cooperation with us. Omgzlook site has a long history of providing Salesforce CRT-261 Cram Materials exam certification training materials. It has been a long time in certified IT industry with well-known position and visibility. Provided that you lose your exam with our CRT-261 Cram Materials exam questions unfortunately, you can have full refund or switch other version for free.
Salesforce Service Cloud Consultant CRT-261 A bold attempt is half success.
We can make sure that all employees in our company have wide experience and advanced technologies in designing the CRT-261 - Certification Preparation for Service Cloud Consultant Cram Materials study dump. Using CRT-261 Valid Exam Registration real questions will not only help you clear exam with less time and money but also bring you a bright future. We are looking forward to your join.
Our CRT-261 Cram Materials study materials can have such a high pass rate, and it is the result of step by step that all members uphold the concept of customer first. If you use a trial version of CRT-261 Cram Materials training prep, you can find that our study materials have such a high passing rate and so many users support it. After using the trial version, we believe that you will be willing to choose CRT-261 Cram Materials exam questions.
Salesforce CRT-261 Cram Materials - This certification gives us more opportunities.
If you are nervous on your CRT-261 Cram Materials exam for you always have the problem on the time-schedule or feeling lack of confidence on the condition that you go to the real exam room. Our Software version of CRT-261 Cram Materials study materials will be your best assistant. With the advantage of simulating the real exam environment, you can get a wonderful study experience with our CRT-261 Cram Materials exam prep as well as gain the best pass percentage.
Therefore, modern society is more and more pursuing efficient life, and our CRT-261 Cram Materials exam materials are the product of this era, which conforms to the development trend of the whole era. It seems that we have been in a state of study and examination since we can remember, and we have experienced countless tests, including the qualification examinations we now face.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
SAP C-TS422-2023 - Our online resources and events enable you to focus on learning just what you want on your timeframe. Microsoft DP-203 - If you make up your mind, choose us! When you purchase ASQ CSQE exam dumps from Omgzlook, you never fail ASQ CSQE exam ever again. PECB ISO-IEC-27001-Lead-Auditor - Of course, their service attitude is definitely worthy of your praise. Cisco 100-490 - Also, we offer you with 24/7 customer services for any inconvenience.
Updated: May 28, 2022